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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[SBG5][Compute - Instance] - Hosts unavailable incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on region SBG5 has now been resolved.
Here is detail for this incident :
Start time : 24/06/2025 12:25 UTC
End time : 24/06/2025 19:08 UTC
Root Cause : This incident was due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 24/06/2025 12:25 UTC
End time : 24/06/2025 19:08 UTC
Root Cause : This incident was due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Identified
We have determined the origin of the incident affecting our Compute Instance offering in the SBG5 region.
Here are some supplementary details :
Start time : 24/06/2025 12:25 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their hosts in the specified region.
Root Cause : This incident is due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 24/06/2025 12:25 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their hosts in the specified region.
Root Cause : This incident is due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Compute - Instance offer in SBG5 region.
Start time : 24/06/2025 12:25 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/06/2025 12:25 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || SBG (SBG5).