OVHcloud Public Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Update - Our team is still working on this incident.
Update on service impact: When adding a new region through the manager, you may experience errors up to 10 minutes when navigating in the manager. After maximum 10 minutes, the issue will be automatically resolved.

Future changes are coming to mitigate the problem. These changes are currently in testing phases and will be deployed as soon as possible.

Apr 19, 2024 - 15:27 UTC
Update - Our teams are preparing a patch to mitigate this issue.
Maintenance notifications will be sent.
We apologize for any inconvenience caused.

Apr 09, 2024 - 13:54 UTC
Update - We are continuing to work on a fix for this issue.
Mar 21, 2024 - 14:26 UTC
Update - After a deep investigation by our technical teams, they found that local zones can be added by submitting a request from the manager, but will take more time than expected.
Our technical teams are currently preparing a fix to resolve the latency problem and the error message displayed on the manager which does not represent the actual status of the request.

Mar 20, 2024 - 19:23 UTC
Identified - Start time : 20/03/2024 16:18 UTC
Service impact : Adding a new region or local zone through the manager for the Public Cloud offer may fail
Related incident : Incident link
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.

Mar 20, 2024 - 17:46 UTC

About This Site

Welcome to the Public Cloud status page for real-time information on system performance and availability.

AI & Machine Learning || AI Dashboard Operational
AI & Machine Learning || AI Deploy Operational
BHS Operational
GRA Operational
AI & Machine Learning || AI Notebooks Operational
BHS Operational
GRA Operational
AI & Machine Learning || AI Training Operational
BHS Operational
GRA Operational
Compute - Instance || BHS Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
Compute - Instance || ERI Operational
UK1 Operational
Compute - Instance || GRA Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
Compute - Instance || LIM Operational
DE1 Operational
Compute - Instance || RBX Operational
RBX-A Operational
Compute - Instance || SGP Operational
SGP1 Operational
Compute - Instance || SBG Operational
SBG5 Operational
SBG7 Operational
Compute - Instance || SYD Operational
SYD1 Operational
SYD3 Operational
Compute - Instance || USA Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Compute - Instance || WAW Operational
WAW1 Operational
Containers & Orchestration || Load Balancer Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Kubernetes Service Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Private Registry Operational
GRA Operational
DE Operational
BHS Operational
VA Operational
Containers & Orchestration || Workflow Management Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Databases || Cassandra Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || Grafana Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || Kafka Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || Kafka Connect Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || Kafka MirrorMaker Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || M3 Aggregator Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || MongoDB Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || MySQL Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || OpenSearch Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || PostgreSQL Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || Redis Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Data & Analytics || Data Processing Operational
GRA Operational
Data & Analytics || Dataplatform Operational
Data & Analytics || Logs Data Platform Operational
BHS Operational
GRA Operational
Management || Horizon Degraded Performance
Network || FailoverIP Operational
Network || Gateway Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Network || Load Balancer Operational
Network || Private network (vRack) Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Network || Public network Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG1 Operational
SBG3 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Storage || Block storage Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Cloud Archive Operational
DE Operational
GRA Operational
UK Operational
WAW Operational
BHS Operational
SYD Operational
SGP Operational
US-EAST-VA Operational
US-WEST-OR Operational
Storage || Cold Archive Operational
RBX-ARCHIVE Operational
Storage || Instance Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Object storage Operational
BHS Operational
GRA Operational
DE Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
UK Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW Operational
YYZ Operational
Storage || Volume Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Volume Snapshot (Ceph) Operational
DE1 Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
LocalZones || Global Services Operational
MAD Operational
BRU Operational
DAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This maintenance may temporarily affect Latency.

Start time : 04/06/2024 20:00 UTC
End time : 05/06/2024 03:00 UTC
Service impact : None. Except in rare case latencies can be noted to reach PCI instances running
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a network hardware upgrade in our Graveline Datacenters
The operation is carried out in several steps:

-Step 1: Preparation of the operation (about 3 hours)
-Step 2: New hardware implementation (about 2 hours)
-Step 3: Test and activation of the new hardware (about 2 hours)


The critical phase of this upgrade is tentatively scheduled between 11:00 PM UTC and 1:00 AM UTC. We are not expecting any impact. However in case of an issue the rollback can be managed in less than 30 minutes.

Thank you for your understanding.

Posted on May 16, 2024 - 10:20 UTC
Update - The maintenance has been postponed and rescheduled :

New start time : 19/06/2024 07:00 UTC
New end time :19/06/2024 16:00 UTC
Service impact : No impact except for the apps that do not support the new version (1.25).
Service improvement : The aim of this maintenance is to upgrade deprecated clusters to a supported newer version (1.25).

May 13, 2024 - 13:18 UTC
Update - The maintenance wont be completed in scheduled time.
It has been postponed and rescheduled :
Start time : 10/06/2024 07:00 UTC
End time :11/06/2024 16:00 UTC
Service impact : No impact except for the apps that do not support the new version (1.25).

Apr 19, 2024 - 01:02 UTC
Scheduled - Start time : 22/05/2024 07:00 UTC
End time :23/05/2024 16:00 UTC
Service impact : No impact except for the apps that do not support the new version (1.25).
Service improvement : The aim of this maintenance is to upgrade deprecated clusters to a supported newer version (1.25).

Apr 18, 2024 - 00:06 UTC
[GRA11][Public Cloud] - Software upgrades Jun 24, 2024 08:00 - Jun 25, 2024 12:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.


This may temporarily affect availability.


Start time : 24/06/2024 08:00 UTC
End time : 25/06/2024 12:00 UTC
Service impact : Services offline on targeted hosts for at least 15 minutes
Service improvement : As part of our continuous infrastructure improvement plan, we need to apply software upgrades on some hosts.


We advise that due to the non-mitigable nature of H100 instances, it is necessary to execute the upgrades while active customers are utilizing these hosts.

An individual communication will be sent to impacted customers.

Please be informed that during the maintenance period, the instances assigned to the targeted hypervisors will experience temporary disruption as a consequence. We appreciate your understanding and cooperation in this matter, as we continue to improve our services.

Posted on May 23, 2024 - 08:17 UTC
Past Incidents
May 24, 2024
Completed - The scheduled maintenance has been completed.
May 24, 03:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 24/05/2024 01:00 UTC
End time : 24/05/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment to homogenize our network infrastructure.

Thank you for your understanding.

May 18, 01:06 UTC
May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - Start time : 20/05/2024 10:01 UTC
End time : 20/05/2024 17:47 UTC
Root cause : Certificates issue.
Our technical teams resolved the issue. All impacted services are now operational.

May 20, 17:53 UTC
Update - The root cause is fixed, our robots are resolving all the remaining clusters into a correct state.
May 20, 16:49 UTC
Update - There is instability of the API servers.
Operations are slower (node creation, upgrade etc...).
A fix is still being worked on by our technical teams.

May 20, 15:13 UTC
Identified - The issue has been identified and a fix is being implemented.
May 20, 12:43 UTC
Investigating - Start time : 20/05/2024 10:01 UTC
Service impact : TLS certificate issue, impacting operations on customers clusters (upgrade, node management), cluster creation. Potential API servers issues.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

May 20, 10:06 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 02:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our private network offer.

Start time : 17/05/2024 01:00 UTC
End time : 17/05/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to a maintenance on a network equipment.

Thank you for your understanding.

May 15, 20:39 UTC
May 16, 2024
Resolved - Start time : 16/05/2024 20:12 UTC
End time : 16/05/2024 21:04 UTC
Service impact : Services are working as they should be.

May 16, 21:09 UTC
Investigating - Start time : 16/05/2024 20:12 UTC
Service impact : Creation of OpenStack routers is currently unavailable on BHS5.
Ongoing actions : Investigating
Actual infrastructure is not affected.
Our technical teams are working on the issue. Update will be posted as significant progress is made.

May 16, 20:22 UTC
May 15, 2024

No incidents reported.

May 14, 2024
Resolved - Start time : 14/05/2024 13:50 UTC
End time : 14/05/2024 14:45 UTC
Service impact :Services are working as they should be.
Root cause : It was due to a malfunction on a software

May 14, 15:33 UTC
Identified - The issue has been identified and a fix is being implemented.
May 14, 15:31 UTC
Investigating - Start time : 14/05/2024 13:50 UTC
Service impact : Customers may face 500/503 errors.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

May 14, 14:36 UTC
Completed - The scheduled maintenance has been completed.
May 14, 04:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our private network offer.

Start time : 14/05/2024 00:00 UTC
End time : 14/05/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to a maintenance on a network equipment.

Thank you for your understanding.

May 3, 23:31 UTC
May 13, 2024
Resolved - This incident has been resolved.
May 13, 13:55 UTC
Investigating - Estimated time to recovery : 4 hour(s)

Affected switches

gra2-pciz2host109-a70

Affected racks

G264A16

Affected hosts

host1320439

Affected instances

The list of instances listed below are currently
unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for
any inconvenience caused while we resolve this issue.


3be08606-dca1-4f2f-af95-2436c17155d1
4b487c15-e615-4333-91bc-9295f6b4bbfd
e745853b-5f35-4dfc-9e08-c84fcfb53e8b

May 13, 10:01 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.