Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We are currently catching up on archiving, but we do not have an estimated time frame to share with you at this time. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 01, 2025 - 14:21 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cold archive offer on the specific region.
Here are some supplementary details :
Start time : 07/11/2025 10:00 UTC Impacted Service(s) : Archiving tasks are temporarily stuck in "Archiving" state. Customers Impact : Customers are temporarily unable to archive their data. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Nov 20, 2025 - 10:48 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our provider has informed us that the migration from 3.8 to x.y version is more complex than initially anticipated, which is the reason why this feature is currently unavailable. However, customers can deploy Kafka version 3.9 or 4.0 in parallel if they need. Upgrade possibility is expected to be available by end January 2026.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 03, 2025 - 14:50 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Customers Impact : Customers are temporarily unable to upgrade their Kafka version from 3.8 to x.y. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Oct 31, 2025 - 12:18 UTC
Investigating - We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 2025 - 16:15 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance: Start time : 15/12/2025 13:00 UTC End time : 15/12/2025 16:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding. Posted on
Dec 02, 2025 - 21:04 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry.
Start time : 17/12/2025 09:30 UTC End time : 17/12/2025 17:30 UTC Service impact : Registries may be unavailable for 10s to 1mn, artifacts (Docker images, Helm chart...) pulling and pushing may be unavailable during this time. Service improvement : Following our continuous improvement policy, we are doing a maintenance on our infrastructure
Thank you for your understanding. Posted on
Nov 13, 2025 - 16:09 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance offer has been resolved.
Start time : 04/12/2025 13:45 UTC End time : 04/12/2025 16:20 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
Dec 4, 17:26 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1 region.
Here are some supplementary details :
Start time : 04/12/2025 13:45 UTC Impacted Service(s) : Some instances in the GRA1 region are unreachable. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 4, 14:32 UTC
Completed -
The scheduled maintenance has been completed.
Dec 3, 09:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.
Start time : 03/12/2025 09:00 UTC End time : 03/12/2025 10:00 UTC Service impact : None. Service improvement : As part of our continuous infrastructure improvement plan, we need to add a new store for Barbican based on OVH KMS(Key Management Services) in GRA1, GRA3, GRA5, GRA7, GRA9, GRA11. This will took effect on the Openstack region in GRA1, GRA3, GRA5, GRA7, GRA9, GRA11. An individual communication will be sent to impacted customers.
Thank you for your understanding.
Nov 27, 16:23 UTC
Resolved -
We are pleased to inform you that the incident affecting our Network offering has been resolved.
Start time : 02/11/2025 10:21 UTC End time : 02/12/2025 11:38 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 11:41 UTC
Investigating -
We are currently investigating an incident affecting our Network offering, which is causing temporary latency issue in the GRA9 region.
Here are some supplementary details :
Start time : 02/11/2025 10:21 UTC Impacted Service(s) : API may be slow or responding some errors 500. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 10:28 UTC
Completed -
We would like to inform you that the maintenance on our public cloud infrastructure is now completed. All services are operational.
Thank you for your patience throughout this maintenance.
Dec 2, 09:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.
Start time : 02/12/2025 09:00 UTC End time : 02/12/2025 10:00 UTC Service impact : None. Service improvement : As part of our continuous infrastructure improvement plan, we need to add a new store for Barbican based on OVH KMS(Key Management Services) in DE1. This will took effect on the Openstack region in DE1. An individual communication will be sent to impacted customers.
Thank you for your understanding.
Nov 27, 16:27 UTC
Resolved -
We had an incident on Storage offer which has now been resolved.
Here are some supplementary details :
Start time : 01/12/2025 16:04 UTC End time : 01/12/2025 16:48 UTC Impacted Service(s) : The object storage service is temporarily unavailable for some customers in the specified region. Customers Impact : Customers are experiencing 503 errors on their Standard/Highperf and Sandard AI requests. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Dec 1, 17:11 UTC
Completed -
The scheduled maintenance has been completed.
Dec 1, 14:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance: Start time : 01/12/2025 13:00 UTC End time : 01/12/2025 16:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding.
Nov 18, 21:58 UTC
Completed -
The scheduled maintenance has been completed.
Nov 27, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 16:08 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 16:04 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry.
Start time : 27/11/2025 08:30 UTC End time : 27/11/2025 17:30 UTC Service impact : Registries may be unavailable for 10s to 1mn, artifacts (Docker images, Helm chart...) pulling and pushing may be unavailable during this time. Service improvement : Following our continuous improvement policy, we are doing a maintenance on our infrastructure
Thank you for your understanding.
Nov 13, 16:02 UTC
Resolved -
We are pleased to inform you that the incident affecting our Public Cloud/Private image has been resolved.
Start time : 05/11/2025 15:40 UTC End time : 05/11/2025 17:40 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
Nov 26, 18:16 UTC
Identified -
We have determined the origin of the incident affecting our Public Cloud offering.
Here is detail for this incident : Start time : 05/11/2025 15:40 UTC Impacted Service(s) : Private image is temporarily unavailable for Public Cloud instances in the LocalZones. Customers Impact : Customers are temporarily unable to create images. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Nov 10, 16:37 UTC
Completed -
The scheduled maintenance has been completed. All the services are operational.
Nov 26, 15:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our object storage offer.
This may temporarily affect latency.
Start time : 26/11/2025 10:00 UTC End time : 26/11/2025 16:00 UTC Service impact : You may experience latency during maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our object storage offer. This upgrade include a new feature of checksum validation on the s3 api. This will allow our customers to use the latest sdk version.
Thank you for your understanding.
Nov 25, 19:01 UTC
Completed -
The scheduled maintenance has been completed. All the services are now operational.
Nov 26, 14:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA11 region.
Start time : 26/11/2025 08:00 UTC End time : 26/11/2025 15:00 UTC Service impact : During the maintenance window, customers may experience a temporary performance degradation. Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.
Thank you for your understanding.
Nov 19, 00:12 UTC
Completed -
The scheduled maintenance has been completed.
Nov 26, 09:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service.
Start time : 24/11/2025 08:00 UTC End time : 26/11/2025 17:00 UTC Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version. Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.29 will be migrated to version 1.30.
Thank you for your understanding.
Oct 14, 14:16 UTC
Resolved -
We are pleased to inform you that the incident affecting our Containers & Orchestration offer on the loadbalancer API in the SBG5/DE1 regions has been resolved.
Start time : 25/11/2025 19:35 UTC End time DE1 : 25/11/2025 21:50 UTC End time SBG5 : 25/11/2025 21:48 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 21:09 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : We have new informations about the situation. Impacted Service(s) : The API for Load Balancer in the DE1 region is temporarily degraded. Customers Impact : Some customers are facing errors or timeout when the use their API
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Nov 25, 20:40 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting Containers & Orchestration offer on the loadbalancer API in the SBG5 region.
Here are some supplementary details :
Start time : 25/11/2025 19:35 UTC Impacted Service(s) : The API for Load Balancer in the SBG5 region is temporarily degraded. Customers Impact : Some customers are facing errors or timeout when the use their API Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 20:23 UTC
Investigating -
We are currently experiencing an event affecting our Containers & Orchestration offer on the loadbalancer API in the SBG5 region.
Start time : 25/11/2025 19:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 20:18 UTC
Completed -
The scheduled maintenance has been completed.
Nov 25, 19:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Start time : 25/11/2025 09:00 UTC End time : 25/11/2025 18:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding.
Nov 19, 14:50 UTC
Completed -
The scheduled maintenance has been completed. All the services are now operational.
Nov 25, 15:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in GRA5/GRA7/GRA9 region.
Start time : 25/11/2025 08:00 UTC End time : 25/11/2025 15:00 UTC Service impact : During the maintenance window, customers may experience a temporary performance degradation. Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.
Thank you for your understanding.
Nov 18, 21:38 UTC
Resolved -
We are pleased to inform you that the incident affecting our has been resolved.
Start time : 24/11/2025 08:36 UTC End time : 24/11/2025 14:38 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 16:35 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams are continuing their efforts to resolve the issue. Ongoing Actions : The source of the incident has been identified, and our teams remain fully mobilized to restore the service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 14:32 UTC
Identified -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams are continuing to work on resolving the issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 11:47 UTC
Update -
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA5/GRA7/GRA9/GRA11 regions.
Here are some supplementary details :
Start time : 24/11/2025 08:36 UTC Impacted Service(s) : Some instances in the GRA5/GRA7/GRA9/GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances located in the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 09:51 UTC
Investigating -
We are currently experiencing an event affecting our Compute - Instance offer.
Start time : 24/11/2025 08:36 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 09:35 UTC
Resolved -
We are pleased to inform you that the incident affecting our Containers & Orchestration has been resolved.
Start time : 24/11/2025 08:36 UTC End time : 24/11/2025 12:12 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 16:18 UTC
Monitoring -
Service has been fully restored since 24/11/2025 12:12 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 24/11/2025 08:36 UTC Impacted Service(s) : Customers were temporarily unable to access and use their instances in the specified regions. Customers Impact : MKS clusters were fine but customers could not manage it (cluster creation/deletion/update, cannot add/remove a node)
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 12:19 UTC
Identified -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 11:48 UTC
Investigating -
We are currently investigating an incident affecting our Containers & Orchestration offering, which is causing temporary availability issue in the UK1 region.
Here are some supplementary details :
Start time : 24/11/2025 08:36 UTC Impacted Service(s) : Customers are temporarily unable to access and use their instances in the specified region. Customers Impact : MKS clusters are still fine but customers cannot manage it (cluster creation/deletion/update, cannot add/remove a node) Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 10:07 UTC
Completed -
The scheduled maintenance has been completed.
Nov 24, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:01 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in SBG5/RBX-A region.
Start time : 24/11/2025 08:00 UTC End time : 24/11/2025 15:00 UTC Service impact : During the maintenance window, customers may experience a temporary performance degradation. Service improvement : As part of our continuous improvement policy and to improve service quality, we will be doing a software upgrade for storage servers.
Thank you for your understanding.
Nov 18, 21:32 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 24/11/2025 14:02 UTC End time : 24/11/2025 14:26 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 14:27 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific BHS region.
Here are some supplementary details :
Start time : 24/11/2025 14:02 UTC Impacted Service(s) : Some instances in the BHS region are unreachable. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 14:06 UTC
Completed -
We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Nov 24, 12:30 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud infrastructure.
Here are the details of the maintenance: Start time : 24/11/2025 13:00 UTC End time : 24/11/2025 14:30 UTC Service impact : Some services may experience increased latency or packet loss for up to 1 second during the maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Cloud infrastructure.
Thank you for your understanding.
Nov 17, 09:52 UTC
Completed -
We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Nov 24, 12:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 10:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud infrastructure.
Here are the details of the maintenance: Start time : 24/11/2025 10:00 UTC End time : 24/11/2025 11:30 UTC Service impact : Some services may experience increased latency or packet loss for up to 1 second during the maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public Cloud infrastructure.
Thank you for your understanding.
Nov 17, 20:59 UTC
Resolved -
We are pleased to inform you that the incident affecting our Containers & Orchestration has been resolved.
Start time : 23/11/2025 18:00 UTC End time : 23/11/2025 18:47 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 23, 18:47 UTC
Investigating -
We are currently investigating an incident affecting our Containers & Orchestration offering, which is causing temporary availability issue in the mistral endpoint.
Here are some supplementary details :
Start time : 23/11/2025 18:00 UTC Impacted Service(s) :All Mistral endpoints are unavailable. Only automated-backup are affected during the downtime Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 23, 18:23 UTC
Resolved -
We are pleased to inform you that the incident affecting our Network has been resolved.
Start time : 20/11/2025 15:14 UTC End time : 20/11/2025 16:06 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 16:06 UTC
Investigating -
We are currently investigating an incident affecting our Network offering, which is causing temporary latency issue in the GRA3 region.
Here are some supplementary details :
Start time : 20/11/2025 15:14 UTC Impacted Service(s) : API may be slow or responding some errors 500. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 15:19 UTC