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OVHcloud Public Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[Global][Public Cloud] - Databases API instabilities
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Sep 06, 2024 - 10:08 UTC
Identified - Ongoing actions :Errors are again being observed since the 05/09/2024 08:00 UTC.
Our providers is currently working on a fix for this issue.
Sep 05, 2024 - 15:29 UTC
Update - Ongoing actions :Errors have been observed again the 04/09/2024 between 01:00 UTC and 2:00 UTC and also between 07:00 UTC and 08:00 UTC.
Our teams are currently monitoring the situation.
Sep 04, 2024 - 08:46 UTC
Monitoring - Ongoing actions : No more impact is being observed since 02/09/2024 09:30 UTC.
Our teams are currently monitoring the situation.
Sep 03, 2024 - 13:05 UTC
Investigating - Service impact : Errors are being observed again on API calls to metrics endpoints.
Database service functionality is not impacted and should continue to work as expected.
Ongoing actions : Our technical teams are currently working with our partner to solve the issue.
Update will be posted as significant progress is made.
Sep 03, 2024 - 07:57 UTC
Monitoring - Ongoing actions : No more impact is being observed since 02/09/2024 20:00 UTC.
Our teams are currently monitoring the situation.
Sep 03, 2024 - 07:17 UTC
Update - The incident is still ongoing. We would like to assure you that our providers are doing their utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Sep 02, 2024 - 17:32 UTC
Update - Our providers continuing to work on a fix for this issue.
Sep 02, 2024 - 12:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 02, 2024 - 12:33 UTC
Investigating - Start time : 02/09/2024 10:30 UTC
Service impact : API calls to metrics endpoints are erroring. Database service functionality is not impacted and should continue to work as expected.
Ongoing actions : Investigating
Our providers are working on the issue.
Update will be posted as significant progress is made.
Sep 02, 2024 - 12:33 UTC

About This Site

Welcome to the Public Cloud status page for real-time information on system performance and availability.

AI & Machine Learning || AI Dashboard Operational
AI & Machine Learning || AI Deploy Operational
BHS Operational
GRA Operational
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BHS Operational
GRA Operational
AI & Machine Learning || AI Training Operational
BHS Operational
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Compute - Instance || BHS Operational
BHS1 Operational
BHS3 Operational
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Compute - Instance || ERI Operational
UK1 Operational
Compute - Instance || GRA Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA4 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
Compute - Instance || LIM Operational
DE1 Operational
Compute - Instance || RBX Operational
RBX-A Operational
Compute - Instance || SGP Operational
SGP1 Operational
SGP2 Operational
Compute - Instance || SBG Operational
SBG5 Operational
SBG7 Operational
Compute - Instance || SYD Operational
SYD1 Operational
SYD3 Operational
Compute - Instance || USA Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Compute - Instance || WAW Operational
WAW1 Operational
Containers & Orchestration || Load Balancer Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
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WAW1 Operational
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US-EAST-VA-1 Operational
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Containers & Orchestration || Managed Kubernetes Service Operational
BHS5 Operational
DE1 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SGP1 Operational
SYD1 Operational
WAW1 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Containers & Orchestration || Managed Private Registry Operational
GRA Operational
DE Operational
BHS Operational
VA Operational
Containers & Orchestration || Managed Rancher Service Operational
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BHS1 Operational
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GRA7 Operational
GRA9 Operational
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SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Databases || Cassandra Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Operational
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
GRA Degraded Performance
Databases || Grafana Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || Kafka Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || Kafka Connect Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || Kafka MirrorMaker Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || M3 Aggregator Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || M3DB Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || MongoDB Operational
BHS Operational
DE Operational
GRA Operational
SBG Operational
UK Operational
WAW Operational
Databases || MySQL Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || OpenSearch Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || PostgreSQL Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Databases || Caching Degraded Performance
BHS Degraded Performance
DE Degraded Performance
GRA Degraded Performance
SBG Degraded Performance
UK Degraded Performance
WAW Degraded Performance
Data & Analytics || Data Processing Operational
GRA Operational
Data & Analytics || Dataplatform Operational
Data & Analytics || Logs Data Platform Operational
BHS Operational
GRA Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
LocalZones || Global Services Operational
AMS Operational
BRU Operational
CHI Operational
DAL Operational
MAD Operational
MIL Operational
MRS Operational
NYC Operational
PRG Operational
ZRH Operational
Management || Horizon Operational
Network || FailoverIP Operational
Network || Gateway Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Network || Load Balancer Operational
Network || Private network (vRack) Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Network || Public network Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
RBX-A Operational
SBG1 Operational
SBG3 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SGP2 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Storage || Block storage Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Cloud Archive Operational
DE Operational
GRA Operational
UK Operational
WAW Operational
BHS Operational
SYD Operational
SGP Operational
US-EAST-VA Operational
US-WEST-OR Operational
Storage || Cold Archive Operational
RBX-ARCHIVE Operational
Storage || Instance Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Object storage Operational
BHS Operational
GRA Operational
DE Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
UK Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW Operational
YYZ Operational
Storage || Volume Backup Operational
BHS1 Operational
BHS3 Operational
BHS5 Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD2 Operational
SYD3 Operational
UK1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
WAW1 Operational
Storage || Volume Snapshot (Ceph) Operational
DE1 Operational
GRA1 Operational
GRA2 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
SBG7 Operational
SGP1 Operational
SYD1 Operational
SYD3 Operational
UK1 Operational
WAW1 Operational
US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA3/5/7/9/11][Public Cloud] - Network maintenance notification Sep 16, 2024 20:00 - Sep 17, 2024 04:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

This may temporarily affect Latency.

Start time : 16/09/2024 20:00 UTC
End time : 17/09/2024 04:00 UTC
Service impact : None. Except in rare case latencies may be noted to reach PCI instances running
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a network hardware upgrade in our Graveline Datacenters

The operation is carried out in several steps:

- Step 1: Preparation of the operation (about 3 hours)
- Step 2: New hardware implementation (about 2 hours)
- Step 3: Test and activation of the new hardware (about 2 hours)
The critical phase of this upgrade is tentatively scheduled between 10:30 PM UTC and 12:00 AM UTC. We are not expecting any impact. However in case of an issue the rollback can be managed in less than 30 minutes.
Posted on Aug 30, 2024 - 13:57 UTC
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
PCI - SBG5 - host1379798
Resolved - This incident has been resolved.
Sep 12, 08:18 UTC
Investigating - Estimated time to recovery : 4 hour(s)

Affected hosts

host1379798

Affected instances

The list of instances listed below are currently
unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for
any inconvenience caused while we resolve this issue.


d9e0c92e-3da5-41aa-b829-c68bd8269a19
Sep 12, 06:21 UTC
Sep 11, 2024
PCI - GRA5 - host1038718
Resolved - This incident has been resolved.
Host is now healthy
Sep 11, 08:05 UTC
Investigating - Estimated time to recovery : 4 hour(s)

Affected hosts

host1038718

Affected instances

The list of instances listed below are currently
unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for
any inconvenience caused while we resolve this issue.


3fb9b0bd-897f-4c67-b31f-49acbfdecbc4
c4d87a41-572b-426d-99e9-e004718029fb
Sep 11, 04:35 UTC
Sep 10, 2024
[RBX][Public cloud] - Instances unreachable
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 10/09/2024 11:24 UTC
End time : 10/09/2024 20:55 UTC
Root cause : Incident due to electrical disjunction

If you have any issue you can contact our support team

We apologize for the inconvenience and we thank you for your understanding and patience throughout this incident
Sep 10, 21:04 UTC
Update - Most of impacted services are operational.
Our technical teams are hands on the very few remaining ones.

We will keep you updated as soon all of the impact is resolved.
Sep 10, 19:59 UTC
Identified - The cause of the incident is now identified by our teams. Our teams are fully mobilized in working to fix the issue.

We will keep you updated of development in the resolution of this incident. In the meantime we apologize for any inconvenience.
Sep 10, 14:14 UTC
Investigating - An incident is in progress on our Public Cloud offer.

Please be aware that this is currently affecting the availability of some services.

Here is detail for this incident :

Start time : 10/09/2024 11:24 UTC
Service impact : Some instances are unavailable.
Root cause : https://network.status-ovhcloud.com/incidents/8mq79l7wcx8p

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Sep 10, 12:32 UTC
[SBG][Storage] - Object Storage S3
Resolved - An incident has occurred on our object storage service.

Please note that this incident affected availability.

Here is detail for this incident :

Start time : 09/09/2024 13:00 UTC
End time : 09/09/2024 13:45 UTC
Service impact : Customers may face 503 errors and high response time sporadically
Root cause : Incident due to instability on one of the production servers.

We would like to inform you that the incident have been resolved and the situation is back to normal.
Thank you for your understanding.
Sep 10, 09:46 UTC
Sep 9, 2024
[Global][Compute] - KVM service incident notification
Resolved - UK2 and RBX-A have been corrected by the teams.

Here is detail for this incident :

Start time : 04/09/2024 16:00 UTC
End time : 09/09/2024 07:50 UTC
Root cause : Incident due to an incompatibility between our VNC and Chrome.

We would like to inform you that the incident have been resolved and the situation is back to normal.
Thank you for your understanding and patience during this incident.
Sep 9, 08:40 UTC
Update - A temporary fix has been applied to the KVM region for UK2. No further issues have been reported from this region. A final fix will be implemented in the coming days for UK2 and RBX-A.
Sep 6, 12:26 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding.
Sep 5, 09:05 UTC
Update - KVM is working on all regions except for UK2 and RBX-A.
Customers will have to use Firefox to make KVM work for the affected regions
Sep 4, 20:53 UTC
Identified - Rollback is currently in progress on all regions except for UK2.
KVM will only work on Firefox for UK2.
Sep 4, 20:29 UTC
Investigating - An incident is in progress on our public cloud offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 04/09/2024 16:00 UTC
Service impact : The KVM service for compute instance might be temporarily unavailable.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 4, 20:00 UTC
Sep 8, 2024
[EU][Storage] - Object Storage S3 Standard/High Perf/Swift
Resolved - Start time : 08/09/2024 20:54 UTC
End time : 08/09/2024 22:05 UTC
Service impact : Customers may have faced 503 errors and high response time.
Root cause : Network issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 8, 22:49 UTC
Investigating - Start time : 08/09/2024 20:54 UTC
Service impact : Customers may face 503 errors and high response time.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Sep 8, 21:31 UTC
Sep 7, 2024

No incidents reported.

Sep 6, 2024

Unresolved incident: [Global][Public Cloud] - Databases API instabilities.

Sep 5, 2024
[GRA/SBG][Public Cloud] - OpenStack Keystone API incident notification
Resolved - Start time : 05/09/2024 18:15 UTC
End time : 05/09/2024 21:15 UTC
Service impact : You might be experiencing Keystone (authentication) API latencies for OpenStack.
Root cause : This incident was due to software issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 5, 21:50 UTC
Sep 4, 2024
[RBX/GRA[Storage] - Object Storage S3 Standard/High Perf/Swift
Resolved - Start time : 04/09/2024 00:08 UTC
End time : 04/09/2024 02:17 UTC
Root cause :it was due to a disruption on the network.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 4, 02:32 UTC
Update - We are continuing to work on a fix for this issue.
Sep 4, 02:20 UTC
Identified - Service impact : Some customers may face 503 errors in GRA regions .
Sep 4, 02:12 UTC
Update - We are continuing to monitor for any further issues.
Sep 4, 01:28 UTC
Update - We are continuing to monitor for any further issues.
Sep 4, 01:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 01:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 01:18 UTC
Update - We are continuing to investigate this issue.
Sep 4, 01:18 UTC
Update - We are continuing to investigate this issue.
Sep 4, 01:16 UTC
Update - Service impact : A significant number of customers are facing 500/503 errors.
Sep 4, 00:44 UTC
Investigating - An incident is in progress on our Object Storage S3 offer.

Please be aware that this is currently affecting the functionality

Here is detail for this incident :

Start time : 04/09/2024 00:08 UTC
Service impact : Customers may face 500/503 errors.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 4, 00:36 UTC
Sep 3, 2024
[GRA11][Compute] - Instances incident notification
Resolved - Start time : 03/09/2024 10:00 UTC
End time : 03/09/2024 10:00 UTC
Root cause : This incident was due to hardware issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 3, 19:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 16:35 UTC
Investigating - An incident is in progress on our public cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 03/09/2024 10:00 UTC
Service impact : Some instances are temporarily unreachable.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 3, 14:15 UTC
[EU][Object Storage] - Swift incident notification
Resolved - Start time : 03/09/2024 05:00 UTC
End time : 03/09/2024 05:45 UTC
Service impact : Customers were getting 500 errors while trying to access to their Object Storage through the OpenStack API.
Root cause : Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 3, 08:54 UTC
Monitoring - No more impact is being observed since 05:45 UTC.
Our teams are currently monitoring the situation.
Sep 3, 06:04 UTC
Investigating - Start time : 03/09/2024 05:00 UTC
Service impact : Customers may be getting 500 errors while trying to access to their Object Storage through the OpenStack API.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 3, 05:25 UTC
Sep 2, 2024
[GRA][Keystone] - Openstack
Resolved - Start time : 02/09/2024 13:43 UTC
End time : 02/09/2024 14:13 UTC
Service status:We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 2, 14:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 14:20 UTC
Investigating - An incident is in progress on our Products using Openstack offer.

Please be aware that this is currently affecting the functionality

Here is detail for this incident :

Start time : 02/09/2024 13:43 UTC
Service impact : Clients may encounter some errors when trying to manage their resources.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 2, 14:15 UTC
Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

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