OVHcloud Public Cloud Status
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Investigating - We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary Availability issues in Global.
Here is detail for this incident :
Start time : 17/06/2025 09:30 UTC
Service Impact : Creation of a load balancer with a listener on the same API call will return a 500 error.
We recommend as workaround, doing the creation in two steps. The load balancer then the listerners.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 18, 2025 - 21:58 UTC
Here is detail for this incident :
Start time : 17/06/2025 09:30 UTC
Service Impact : Creation of a load balancer with a listener on the same API call will return a 500 error.
We recommend as workaround, doing the creation in two steps. The load balancer then the listerners.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 18, 2025 - 21:58 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025. Processing are completed in followings region: UK, TOR, SGP , SYD , MUM and US.
Ongoing Actions : The incident has been identified and our technical teams are working to address the storage size of the impacted customers between those two dates on SBG, GRA, BHS, EU-WEST-PAR-A, EU-WEST-PAR-B and EU-WEST-PAR-C regions. We would also like to assure you that refunds are still being processed.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 2025 - 12:41 UTC
Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025. Processing are completed in followings region: UK, TOR, SGP , SYD , MUM and US.
Ongoing Actions : The incident has been identified and our technical teams are working to address the storage size of the impacted customers between those two dates on SBG, GRA, BHS, EU-WEST-PAR-A, EU-WEST-PAR-B and EU-WEST-PAR-C regions. We would also like to assure you that refunds are still being processed.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 2025 - 12:41 UTC
Identified - We have determined the origin of the incident affecting our Object Storage offer.
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer degradation.
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 2025 - 10:17 UTC
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer degradation.
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 2025 - 10:17 UTC
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Maintenance
Scheduled Maintenance
[BHS][Containers & Orchestration] - Workflow Management service maintenance notification Jun 19, 2025 14:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.
This may temporarily affect Functionality.
Start time : 19/06/2025 14:00 UTC
End time : 19/06/2025 15:00 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on Jun 05, 2025 - 20:32 UTC
This may temporarily affect Functionality.
Start time : 19/06/2025 14:00 UTC
End time : 19/06/2025 15:00 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on Jun 05, 2025 - 20:32 UTC
[UK1][Storage] - Block storage maintenance notification Jun 23, 2025 07:00 - Jun 24, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 23/06/2025 07:00 UTC
End time : 24/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:26 UTC
Start time : 23/06/2025 07:00 UTC
End time : 24/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:26 UTC
[SBG5][Storage] - Block storage maintenance notification Jun 23, 2025 07:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer in SBG5 region.
Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.
Thank you for your understanding.
Posted on Jun 17, 2025 - 01:02 UTC
Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.
Thank you for your understanding.
Posted on Jun 17, 2025 - 01:02 UTC
[GRA11][Storage] - Block storage maintenance notification Jun 23, 2025 07:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer in GRA11 region.
Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.
Thank you for your understanding.
Posted on Jun 17, 2025 - 01:10 UTC
Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.
Thank you for your understanding.
Posted on Jun 17, 2025 - 01:10 UTC
[RBX-A][Storage] - Block storage maintenance notification Jun 23, 2025 07:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer in RBX-A region.
Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.
Thank you for your understanding.
Posted on Jun 17, 2025 - 00:52 UTC
Start time : 23/06/2025 07:00 UTC
End time : 23/06/2025 15:00 UTC
Service impact : During the maintenance window, customers may experience a temporary performance degradation.
Service improvement : As part of our ongoing service quality enhancements, the storage software will be upgraded to the next version.
Thank you for your understanding.
Posted on Jun 17, 2025 - 00:52 UTC
[SBG5][Containers & Orchestration] - Workflow Management service maintenance notification Jun 24, 2025 10:30-12:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.
This may temporarily affect Functionality.
Start time : 24/06/2025 10:30 UTC
End time : 24/06/2025 12:30 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on Jun 10, 2025 - 16:44 UTC
This may temporarily affect Functionality.
Start time : 24/06/2025 10:30 UTC
End time : 24/06/2025 12:30 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on Jun 10, 2025 - 16:44 UTC
[SBG7][Containers & Orchestration] - Workflow Management service maintenance notification Jun 24, 2025 13:30-15:30 UTC
Update -
New start time : 24/06/2025 13:30 UTC
New end time : 24/06/2025 15:30 UTC
Jun 18, 2025 - 16:15 UTC
New end time : 24/06/2025 15:30 UTC
Jun 18, 2025 - 16:15 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.
This may temporarily affect Functionality.
Start time : 19/06/2025 08:30 UTC
End time : 19/06/2025 10:30 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Jun 10, 2025 - 16:40 UTC
This may temporarily affect Functionality.
Start time : 19/06/2025 08:30 UTC
End time : 19/06/2025 10:30 UTC
Service impact :During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Jun 10, 2025 - 16:40 UTC
[DE1][Storage] - Block storage maintenance notification Jun 30, 2025 07:00 - Jul 1, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 30/06/2025 07:00 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:45 UTC
Start time : 30/06/2025 07:00 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:45 UTC
[GLOBAL][Data & Analytics] - Data Platform maintenance notification Jun 30, 2025 12:00-16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Data Platform offer.
Start time : 30/06/2025 12:00 UTC
End time : 30/06/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a upgrade on our Data Platform offer.
Thank you for your understanding.
Posted on Jun 17, 2025 - 22:39 UTC
Start time : 30/06/2025 12:00 UTC
End time : 30/06/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a upgrade on our Data Platform offer.
Thank you for your understanding.
Posted on Jun 17, 2025 - 22:39 UTC
[DEN][LocalZones] - Backbone Maintenance Notification Jul 8, 2025 23:00 - Jul 9, 2025 03:00 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our backbone infrastructure.
Start time : 08/07/2025 23:00 UTC
End time : 09/07/2025 03:00 UTC
Service impact : The Denver localzone will be unreachable for 1 hour during the isolation of the Denver POP.
Linked maintenance : https://network.status-ovhcloud.com/incidents/82v8k6lt2kcn
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on network equipment in Denver POP to improve general performance.
Thank you for your understanding.
Posted on Jun 17, 2025 - 16:58 UTC
Start time : 08/07/2025 23:00 UTC
End time : 09/07/2025 03:00 UTC
Service impact : The Denver localzone will be unreachable for 1 hour during the isolation of the Denver POP.
Linked maintenance : https://network.status-ovhcloud.com/incidents/82v8k6lt2kcn
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on network equipment in Denver POP to improve general performance.
Thank you for your understanding.
Posted on Jun 17, 2025 - 16:58 UTC
[GLOBAL][Containers & Orchestration] - End of life Kubernetes 1.28 notification Jul 22, 2025 07:00 - Jul 24, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service.
Start time : 22/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version.
Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.28 will be migrated to version 1.29.
Thank you for your understanding.
Posted on Jun 04, 2025 - 20:15 UTC
Start time : 22/07/2025 07:00 UTC
End time : 24/07/2025 16:00 UTC
Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version.
Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.28 will be migrated to version 1.29.
Thank you for your understanding.
Posted on Jun 04, 2025 - 20:15 UTC
[RBX/SBG][Containers & Orchestration] - Managed Rancher Service upgrade notification Aug 5, 2025 08:00-16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Containers & Orchestration offer.
Start time : 05/08/2025 08:00 UTC
End time : 05/08/2025 16:00 UTC
Service impact : None
Service improvement : Rancher version 2.8.7 end of support is reached since April 2025.
As part of our continuous improvement policy, we need to force upgrade Ranchers to version 2.9.
The Rancher compatibility matrix with downstream clusters will be changed, as K8S version 1.25 & 1.26 will no longer be officially supported.
For more information regarding Managed Rancher Service supported versions and lifecycle policy, you can visit this page: KB0064608
Thank you for your understanding.
Posted on Jun 12, 2025 - 16:32 UTC
Start time : 05/08/2025 08:00 UTC
End time : 05/08/2025 16:00 UTC
Service impact : None
Service improvement : Rancher version 2.8.7 end of support is reached since April 2025.
As part of our continuous improvement policy, we need to force upgrade Ranchers to version 2.9.
The Rancher compatibility matrix with downstream clusters will be changed, as K8S version 1.25 & 1.26 will no longer be officially supported.
For more information regarding Managed Rancher Service supported versions and lifecycle policy, you can visit this page: KB0064608
Thank you for your understanding.
Posted on Jun 12, 2025 - 16:32 UTC
[GRA][Containers & Orchestration] - Managed Private Registry maintenance notification Aug 19, 2025 08:00-19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry offer.
This may temporarily affect Functionality.
Start time : 19/08/2025 08:00 UTC
End time : 19/08/2025 19:00 UTC
Service impact : Managed Private Registries will be set in read-only mode (only pull will be allowed) for less than 30 minutes.
Service improvement : As part of our continuous improvement policy, we will migrate some registries being on GRA region to a new infrastructure.
Thank you for your understanding.
Posted on Jun 04, 2025 - 20:30 UTC
This may temporarily affect Functionality.
Start time : 19/08/2025 08:00 UTC
End time : 19/08/2025 19:00 UTC
Service impact : Managed Private Registries will be set in read-only mode (only pull will be allowed) for less than 30 minutes.
Service improvement : As part of our continuous improvement policy, we will migrate some registries being on GRA region to a new infrastructure.
Thank you for your understanding.
Posted on Jun 04, 2025 - 20:30 UTC