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[DE][Public Cloud] - Object storage S3 incident notification
Update - Actions are still underway to restore services.
Affected customers have been identified and will be contacted regarding follow-up actions and resolution of the incident.
Oct 15, 2024 - 14:52 UTC
Identified - We would like to inform you that we are having an ongoing incident.
Our teams are working tirelessly to resolve this incident once and for all.

Start time : 11/09/2024 08:25 UTC
Service impact : Due to this incident some customers may encounter accessibility problems with some of their objects.
Ongoing actions : Our technical teams will conduct a series of checks to guarantee the functionality of all the hardware.
During the intervention, customers may experience difficulties in accessing some of their services.
Further information will be provided in the near future.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Sep 18, 2024 - 17:12 UTC

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Containers & Orchestration] - Managed Rancher Service maintenance notification Oct 24, 2024 08:00-16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.

Start time : 24/10/2024 08:00 UTC
End time : 24/10/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our Managed Rancher Service, we will be doing a version upgrade to Ranchers. Ranchers in version 2.7.6 and 2.7.9 will be upgraded to 2.7.15 and Ranchers in version 2.8.2 and 2.8.5 will be upgraded to 2.8.7.
Posted on Oct 17, 2024 - 21:22 UTC
Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024
[GRA3][Public Cloud] - Network maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 22, 22:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.

Start time : 22/10/2024 20:00 UTC
End time : 22/10/2024 23:50 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 18, 21:03 UTC
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
[DE][Public Cloud] - Managed Private Registry incident notification
Resolved - Start time : 17/10/2024 12:20 UTC
End time : 17/10/2024 14:26 UTC
Root cause : Software malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 18, 08:35 UTC
Monitoring - Please be advised that there have been no further impacts on our services since 14:26 UTC.
However, we will continue to monitor the situation.
Oct 17, 16:19 UTC
Update - We are continuing to investigate this issue.
Oct 17, 16:00 UTC
Investigating - An incident is in progress on our Containers & Orchestration offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 17/10/2024 12:20 UTC
Service impact : Some registries may be totally unavailable on region DE
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 17, 13:19 UTC
Oct 17, 2024
[RBX7][Public Cloud] - Object storage S3 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 17, 20:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Object storage S3 offer.

This may temporarily affect availability.

Start time : 17/10/2024 08:00 UTC
End time : 17/10/2024 20:00 UTC
Service impact : Please be advised that customers may experience some disruption to their access to objects during the maintenance period.
Related maintenance : Due to operations on this maintenance
Service improvement : Following our continuous improvement policy, we will be performing operations on Object storage.

Thank you for your understanding.
Oct 15, 09:32 UTC
[SGP2][Public Cloud] - Network maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 17, 17:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud network.

Start time : 17/10/2024 13:00 UTC
End time : 17/10/2024 19:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 10, 18:58 UTC
[Global][Public Cloud] - Object Storage Incident Notification
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 17/10/2024 15:15 UTC
End time : 17/10/2024 15:25 UTC
Root cause : Incident caused by a hardware issue.

We thank you for your understanding and patience throughout this incident
Oct 17, 16:02 UTC
Update - We are continuing to monitor for any further issues.
Oct 17, 15:42 UTC
Monitoring - Start time : 17/10/2024 15:15 UTC
Service impact :We would like to inform you that, for a short period, customers may have encountered error 500/503 while accessing object storage. We are pleased to confirm that this no longer error our services since 15:25 UTC.
Root cause : Incident caused by a hardware issue.
Ongoing actions : Monitoring
Oct 17, 15:42 UTC
Update - We are continuing to investigate this issue.
Oct 17, 15:35 UTC
Investigating - We have detected an issue on our Object storage services.
We will update information when we will have more details.

Start time : 17/10/2024 15:15 UTC
Oct 17, 15:31 UTC
Oct 16, 2024
[GRA1][Public Cloud] - Rack G122A14
Resolved - Start time : 16/10/2024 18:32 UTC
End time : 16/10/2024 19:00 UTC
Service impact : Some instances in rack G122A14 were temporarily unavailable.
Root cause : Electrical issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 16, 19:40 UTC
Investigating - Start time : 16/10/2024 18:32 UTC
Service impact : Some instances in rack G122A14 are temporarily unavailable.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 16, 18:52 UTC
Oct 15, 2024
[GRA1][Compute] Instances unreachable
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 15/10/2024 03:19 UTC
End time : 15/10/2024 05:56 UTC
Root cause : Incident caused by disjunction.

We thank you for your understanding and patience throughout this incident
Oct 15, 07:19 UTC
Update - The majority of the affected instances are now operational.
Our technical teams are currently addressing the remaining issues.
Oct 15, 06:46 UTC
Update - Some instances are getting operational again.
Oct 15, 04:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 04:33 UTC
Investigating - An incident is in progress on our Compute-Instance offer.

Please be aware that this is currently affecting the Functionality.

Here is detail for this incident :

Start time : 15/10/2024 03:19 UTC
Service impact : Some instances in the GRA1 region are unreachable.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 15, 04:02 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024
[GRA11][Public Cloud] - Limited availability of B3 resources
Resolved - Start time : 11/10/2024 08:00 UTC
End time : 11/10/2024 20:20 UTC
Root cause : This incident was due to storage equipment issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 12, 06:58 UTC
Update - We are continuing to work on a fix for this issue.
Oct 12, 05:16 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 11, 20:35 UTC
Update - The gradual return to an operational state is underway.
Oct 11, 16:44 UTC
Update - We are continuing to work on a fix for this issue.
Oct 11, 16:33 UTC
Update - Customers may face difficulties to order new B3 on MKS.
Oct 11, 13:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 13:11 UTC
Investigating - An incident is in progress on our Compute-intance offer.

Please be aware that this is currently affecting the Availability

Here is detail for this incident :

Start time : 11/10/2024 08:00 UTC
Service impact : Customers may encounter difficulties to create new B3 compute instances. Instances already running are not impacted.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 11, 13:07 UTC
Oct 11, 2024
[All US region/SYD/SGP][Storage] - Object Storage S3 Standard/High Perf/Swift.
Resolved - Start time : 10/10/2024 05:12 UTC
End time : 10/10/2024 05:58 UTC
Root cause : This incident was related to https://network.status-ovhcloud.com/incidents/6m6tlznkx9bb
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 11, 09:17 UTC
Identified - The issue has been identified and our provider is working on it.
Oct 10, 07:17 UTC
Update - Related incident : https://network.status-ovhcloud.com/incidents/6m6tlznkx9bb
Oct 10, 06:05 UTC
Update - An incident is in progress on our Object Storage offer.

Please be aware that this is currently affecting the Latency.

Here is detail for this incident :

Start time : 10/10/2024 05:12 UTC
Service impact : Customers may experience storage connection problems, 503 errors and high response times.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 10, 06:01 UTC
Investigating - We have detected an issue on one of our services. We will update informations when we will have more details.
Start time : 10/10/2024 05:12 UTC
Oct 10, 05:43 UTC
Oct 10, 2024
Oct 9, 2024

No incidents reported.

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