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OVHcloud Public Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[EU][Public Cloud] - Management incident notification
Update - Our team is still working on this incident.
Update on service impact: When adding a new region through the manager, you may experience errors up to 10 minutes when navigating in the manager. After maximum 10 minutes, the issue will be automatically resolved.

Future changes are coming to mitigate the problem. These changes are currently in testing phases and will be deployed as soon as possible.
Apr 19, 2024 - 15:27 UTC
Update - Our teams are preparing a patch to mitigate this issue.
Maintenance notifications will be sent.
We apologize for any inconvenience caused.
Apr 09, 2024 - 13:54 UTC
Update - We are continuing to work on a fix for this issue.
Mar 21, 2024 - 14:26 UTC
Update - After a deep investigation by our technical teams, they found that local zones can be added by submitting a request from the manager, but will take more time than expected.
Our technical teams are currently preparing a fix to resolve the latency problem and the error message displayed on the manager which does not represent the actual status of the request.
Mar 20, 2024 - 19:23 UTC
Identified - Start time : 20/03/2024 16:18 UTC
Service impact : Adding a new region or local zone through the manager for the Public Cloud offer may fail
Related incident : Incident link
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Mar 20, 2024 - 17:46 UTC

About This Site

Welcome to the Public Cloud status page for real-time information on system performance and availability.

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BHS Operational
GRA Operational
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AI & Machine Learning || AI Training Operational
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BHS5 Operational
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GRA Operational
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Databases || Cassandra Operational
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DE Operational
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BHS Operational
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BHS Operational
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GRA Operational
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BHS Operational
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BHS Operational
DE Operational
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BHS Operational
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Management || Horizon Degraded Performance
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DE1 Operational
GRA1 Operational
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GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
SBG5 Operational
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US-EAST-VA-1 Operational
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Network || Load Balancer Operational
Network || Private network (vRack) Operational
RBX-A Operational
DE1 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
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SBG7 Operational
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RBX-A Operational
BHS1 Operational
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DE Operational
GRA Operational
UK Operational
WAW Operational
BHS Operational
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Storage || Cold Archive Operational
RBX-ARCHIVE Operational
Storage || Instance Backup Operational
SBG5 Operational
SBG7 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
BHS1 Operational
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WAW1 Operational
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US-EAST-VA-1 Operational
US-WEST-OR-1 Operational
Storage || Object storage Operational
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GRA Operational
DE Operational
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UK Operational
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WAW Operational
YYZ Operational
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SBG5 Operational
SBG7 Operational
GRA1 Operational
GRA3 Operational
GRA5 Operational
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GRA11 Operational
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US-WEST-OR-1 Operational
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DE1 Operational
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GRA2 Operational
GRA3 Operational
GRA5 Operational
GRA6 Operational
GRA7 Operational
GRA9 Operational
GRA11 Operational
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SGP1 Operational
SYD1 Operational
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MAD Operational
BRU Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA5/GRA7/GRA9/GRA11/SBG5/WAW1/SGP1/BHS5/SYD1/DE1/UK1/OR1/VA1][Public cloud] - End of life for Kubernetes 1.24 Jun 10, 2024 07:00 - Jun 11, 2024 16:00 UTC
Update - The maintenance wont be completed in scheduled time.
It has been postponed and rescheduled :
Start time : 10/06/2024 07:00 UTC
End time :11/06/2024 16:00 UTC
Service impact : No impact except for the apps that do not support the new version (1.25).
Apr 19, 2024 - 01:02 UTC
Scheduled - Start time : 22/05/2024 07:00 UTC
End time :23/05/2024 16:00 UTC
Service impact : No impact except for the apps that do not support the new version (1.25).
Service improvement : The aim of this maintenance is to upgrade deprecated clusters to a supported newer version (1.25).
Apr 18, 2024 - 00:06 UTC
Past Incidents
Apr 27, 2024
[GRA][Storage] - Object Storage S3 Standard/High Perf
Resolved - Start time : 27/04/2024 04:00 UTC
End time : 27/04/2024 05:20 UTC
Service impact : Customers were getting 500/503 errors
Root cause : A server that has rebooted caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Apr 27, 05:38 UTC
Monitoring - No more impact is being observed since 05:20 UTC.
Our technical teams are currently monitoring the situation
Apr 27, 05:27 UTC
Investigating - Start time : 27/04/2024 04:00 UTC
Service impact : Customers might get 500/503 errors
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 27, 04:32 UTC
Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
[Global][Containers & Orchestration] - Workflow Management incident notification
Resolved - Start time : 18/04/2024 12:00 UTC
End time : 18/04/2024 17:00 UTC
Service impact : Customers weren't able to create new automatic backup schedules via the manager and Openstack API.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 19, 15:22 UTC
Investigating - Start time : 18/04/2024 12:00 UTC
Service impact : Customers are unable to create new automatic backup schedules via the manager and openstack API.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 19, 12:26 UTC
Apr 18, 2024

No incidents reported.

Apr 17, 2024
[WAW1][Compute] - API instabilities
Resolved - Start time : 17/04/2024 12:30 UTC
End time : 17/04/2024 14:45 UTC
Root cause : Software malfunction
You may have a increased rate of 500 error code response to Nova (compute) API calls.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 17, 15:03 UTC
[WAW][Public Cloud] - Region unavailable on APIv6/Manager
Resolved - Start time : 11/04/2024 07:00 UTC
End time : 17/04/2024 15:00 UTC
Root cause : A problem on our Database system may introduces issues when modifications to network components are requested.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 17, 13:36 UTC
Update - Service impact : WAW region is unavailable on APIv6 and Manager to avoid errors 500.
Update : Our teams are always investigating. The region will remain unavailable over the weekend to avoid errors 500 on the APIv6 and the Manager.
The region remains available on the Openstack and Horizon APIs.
Apr 12, 15:51 UTC
Investigating - Start time : 11/04/2024 07:00 UTC
Service impact : Openstack network components
Root cause : A problem on our Database system may introduces issues when modifications to network components are requested.
Ongoing actions : Our technical team is working to resolved the issue.
Apr 12, 13:26 UTC
[WAW1][PCI] - Database upgrade
Completed - The scheduled maintenance has been completed.
Apr 17, 12:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 09:39 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.

This may temporarily affect Availability.

Start time : 17/04/2024 12:00 UTC
End time : 17/04/2024 14:00 UTC
Service impact : All Openstack API endpoints will be unavailable during intervention.
Service improvement : Team will proceed to an upgrade of database cluster.

Thank you for your understanding.
Apr 17, 08:51 UTC
[SBG3/SBG5//WAW1][Public Cloud] - Private network (vRack)
Completed - The scheduled maintenance has been completed.
Apr 17, 02:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our private network offer.

Start time : 17/04/2024 00:00 UTC
End time : 17/04/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to a maintenance on a network equipment.

Thank you for your understanding.
Apr 15, 20:52 UTC
Apr 16, 2024
[Global][Containers & Orchestration] - Managed Kubernetes Service update
Completed - The scheduled maintenance has been completed.
Apr 16, 15:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service offer.

Start time : 16/04/2024 08:00 UTC
End time : 16/04/2024 16:00 UTC
Service impact : Some connections will be reset or may be refused, from K8S nodes or kubectl CLI, for few seconds.
Service improvement : : Following our continuous improvement policy, we are deploying a new configuration of our ingress gateway for MKS ControlPlane to get a better resilient following recent outages on GRA7 and GRA9.

Thank you for your understanding.
Apr 10, 06:05 UTC
[GRA2][Public Cloud] - Upgrade network equipment
Completed - The scheduled maintenance has been completed.
Apr 16, 00:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:10 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.

This may temporarily affect Availability.

Start time : 16/04/2024 00:00 UTC
End time : 16/04/2024 02:00 UTC
Service impact : Public cloud instances will be unavailable for 20 minutes during the maintenance on gra2-pciz2host9-a70
Service improvement : Our technical teams will carry out an intervention on a network equipment

Thank you for your understanding.
Apr 16, 00:08 UTC
Apr 15, 2024
PCI - BHS5 - host448864
Resolved - This incident has been resolved.
Host is now healthy
Apr 15, 14:05 UTC
Identified - Estimated time to recovery : 4 hour(s)

Affected switches

bhs8-pciz3host37-a70

Affected racks

BHS0815B02A

Affected hosts

host448864

Affected instances

The list of instances listed below are currently
unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for
any inconvenience caused while we resolve this issue.


16820ed2-bb4b-472e-952b-e7d5272baa33
60583f5d-45a5-4e6e-80fe-b1255df9b0f7
7deabec9-0422-4dff-a1a6-4e43f2771f0e
Apr 15, 08:41 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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