OVHcloud Public Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Treatments are still ongoing and have already been completed for some customers.
Refunds are also being processed.
However, treatments vary in length depending on the customer.
Please be assured that refunds will be issued upon completion of treatment, with a start date of March 25, 2025.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 21, 2025 - 10:06 UTC
Please find below an update on the situation:
Update : Treatments are still ongoing and have already been completed for some customers.
Refunds are also being processed.
However, treatments vary in length depending on the customer.
Please be assured that refunds will be issued upon completion of treatment, with a start date of March 25, 2025.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 21, 2025 - 10:06 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025.
Ongoing Actions : The incident has been identified and our technical teams are working on the storage size of the impacted customers between those 2 dates.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 2025 - 12:32 UTC
Please find below an update on the situation:
Update : Some customers are still experiencing a discrepancy between the actual size of their bucket and the size displayed in the Manager, due to undeleted parts that should have been removed. To address this issue, affected customers will receive an informational email and a credit note on their invoice, compensating for excess consumption, with credits applied as of April 18, 2025.
Ongoing Actions : The incident has been identified and our technical teams are working on the storage size of the impacted customers between those 2 dates.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 2025 - 12:32 UTC
Identified - We have determined the origin of the incident affecting our Object Storage offer.
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 08:47 UTC
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer
Customers Impact : Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 08:47 UTC
[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High Performance
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Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : As you know, a aws SDKs upgrade added a new cheksum enforcement.
This upgrade leads in return of "InvalidArgument" on different Object operations.
Since then, our development team has been working hard on support for this new checksum.
This takes time because these developments affect data integrity checks.
We are therefore taking every possible precaution by adding numerous Q&A tests to ensure that the fix's deployment is carried out without any impact.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 13:42 UTC
Please find below an update on the situation:
Update : As you know, a aws SDKs upgrade added a new cheksum enforcement.
This upgrade leads in return of "InvalidArgument" on different Object operations.
Since then, our development team has been working hard on support for this new checksum.
This takes time because these developments affect data integrity checks.
We are therefore taking every possible precaution by adding numerous Q&A tests to ensure that the fix's deployment is carried out without any impact.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 13:42 UTC
Update - We are continuing to work on a fix for this issue.
Apr 17, 2025 - 06:51 UTC
Apr 17, 2025 - 06:51 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : We have completed our development and the fix is currently being tested in our Q&A process.
Testing process is especially long to prevent any regression while fixing the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 2025 - 08:46 UTC
Please find below an update on the situation:
Update : We have completed our development and the fix is currently being tested in our Q&A process.
Testing process is especially long to prevent any regression while fixing the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 2025 - 08:46 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our teams are still working on fix.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 03, 2025 - 12:37 UTC
Please find below an update on the situation:
Update : Our teams are still working on fix.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 03, 2025 - 12:37 UTC
Update - We are continuing to work on a fix for this issue.
Feb 06, 2025 - 19:10 UTC
Feb 06, 2025 - 19:10 UTC
Identified - We have determined the origin of the incident affecting our Object Storage S3 offer.
Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : Object Storage S3
Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations.
Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs.
Unsupported headers are:
- x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER
- x-amz-sdk-checksum-algorithm with value CRC32
Workaround A workaround is to downgrade the version, until the feature is implemented on our side.
Max supported versions:
- boto3 1.35.99
- legacy aws cli 1.36.40
- aws cli 2.22.35
- aws-sdk-go 1.72.3
- aws-sdk-java 2.29.52
- aws-sdk-js-v3 3.726.1
- aws-sdk-net 3.7.962.0
- aws-sdk-php 3.336.15
- aws-sdk-ruby 1.177.0
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 15:11 UTC
Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : Object Storage S3
Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations.
Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs.
Unsupported headers are:
- x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER
- x-amz-sdk-checksum-algorithm with value CRC32
Workaround A workaround is to downgrade the version, until the feature is implemented on our side.
Max supported versions:
- boto3 1.35.99
- legacy aws cli 1.36.40
- aws cli 2.22.35
- aws-sdk-go 1.72.3
- aws-sdk-java 2.29.52
- aws-sdk-js-v3 3.726.1
- aws-sdk-net 3.7.962.0
- aws-sdk-php 3.336.15
- aws-sdk-ruby 1.177.0
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 15:11 UTC
Investigating - We are currently experiencing an event affecting our Object Storage S3 offer.
Start time : 01/01/2025 00:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 14:51 UTC
Start time : 01/01/2025 00:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 14:51 UTC
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Scheduled Maintenance
[SBG5][Storage] - Block storage maintenance notification May 26, 2025 07:00 - May 27, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 26/05/2025 07:00 UTC
End time : 27/05/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 18:22 UTC
Start time : 26/05/2025 07:00 UTC
End time : 27/05/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 18:22 UTC
[GRA11][Public Cloud] - Instances maintenance notification May 27, 2025 08:00-10:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.
This may temporarily affect availability.
Start time : 27/05/2025 08:00 UTC
End time : 27/05/2025 10:00 UTC
Service impact : Some instances will be temporarily unavailable for approximately 15 minutes during the operation. Although the actual downtime may vary, our team is committed to minimising the impact and will work diligently to restore services as quickly as possible.
Service improvement : Following our continuous improvement policy, we will be doing a some operations on some instances in GRA11.
Affected customers will receive a support ticket with additional details regarding the scheduled maintenance.
Thank you for your understanding.
Posted on May 07, 2025 - 21:08 UTC
This may temporarily affect availability.
Start time : 27/05/2025 08:00 UTC
End time : 27/05/2025 10:00 UTC
Service impact : Some instances will be temporarily unavailable for approximately 15 minutes during the operation. Although the actual downtime may vary, our team is committed to minimising the impact and will work diligently to restore services as quickly as possible.
Service improvement : Following our continuous improvement policy, we will be doing a some operations on some instances in GRA11.
Affected customers will receive a support ticket with additional details regarding the scheduled maintenance.
Thank you for your understanding.
Posted on May 07, 2025 - 21:08 UTC
[BHS3][Compute - Instance] - Workflow Management service maintenance notification May 29, 2025 14:00-15:00 UTC
We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.
Here are the details of the maintenance:
Start time : 29/05/2025 14:00 UTC
End time : 29/05/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :
Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on May 23, 2025 - 14:55 UTC
Here are the details of the maintenance:
Start time : 29/05/2025 14:00 UTC
End time : 29/05/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :
Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on May 23, 2025 - 14:55 UTC
[SGP1][Compute - Instance] - Workflow Management service maintenance notification May 29, 2025 18:00-19:00 UTC
We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.
Here are the details of the maintenance:
Start time : 29/05/2025 18:00 UTC
End time : 29/05/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :
Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on May 23, 2025 - 15:00 UTC
Here are the details of the maintenance:
Start time : 29/05/2025 18:00 UTC
End time : 29/05/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :
Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on May 23, 2025 - 15:00 UTC
[SBG7][Storage] - Block storage maintenance notification Jun 2, 2025 07:00 - Jun 3, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 02/06/2025 07:00 UTC
End time : 03/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 18:56 UTC
Start time : 02/06/2025 07:00 UTC
End time : 03/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 18:56 UTC
[US][Public Cloud] - OpenStack Keystone maintenance notification Jun 3, 2025 08:00-09:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our OpenStack Keystone service.
Start time : 03/06/2025 08:00 UTC
End time : 03/06/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our OpenStack Keystone service.
Thank you for your understanding.
Posted on May 15, 2025 - 21:47 UTC
Start time : 03/06/2025 08:00 UTC
End time : 03/06/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our OpenStack Keystone service.
Thank you for your understanding.
Posted on May 15, 2025 - 21:47 UTC
[BHS3][Storage] - Block storage maintenance notification Jun 9, 2025 07:00 - Jun 10, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 09/06/2025 07:00 UTC
End time : 10/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 22:46 UTC
Start time : 09/06/2025 07:00 UTC
End time : 10/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 22:46 UTC
[US][Management] - Horizon maintenance notification Jun 9, 2025 12:00-14:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Horizon web interface.
Here are the details of the maintenance :
Start time : 09/06/2025 12:00 UTC
End time : 09/06/2025 14:00 UTC
Service impact : During this maintenance, it is possible that you will be disconnected from the web interface for a period of less than 1 minute.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Horizon service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on May 21, 2025 - 11:38 UTC
Here are the details of the maintenance :
Start time : 09/06/2025 12:00 UTC
End time : 09/06/2025 14:00 UTC
Service impact : During this maintenance, it is possible that you will be disconnected from the web interface for a period of less than 1 minute.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Horizon service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Posted on May 21, 2025 - 11:38 UTC
[GLOBAL][Public Cloud] - OpenStack Keystone maintenance notification Jun 10, 2025 08:00-09:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our OpenStack Keystone service.
Start time : 10/06/2025 08:00 UTC
End time : 10/06/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our OpenStack Keystone service.
Thank you for your understanding.
Posted on May 15, 2025 - 21:44 UTC
Start time : 10/06/2025 08:00 UTC
End time : 10/06/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our OpenStack Keystone service.
Thank you for your understanding.
Posted on May 15, 2025 - 21:44 UTC
[GRA5][Storage] - Block storage maintenance notification Jun 16, 2025 07:00 - Jun 18, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 16/06/2025 07:00 UTC
End time : 18/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:00 UTC
Start time : 16/06/2025 07:00 UTC
End time : 18/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:00 UTC
[GRA/BHS/DE/VA][Public Cloud] - Registries upgrade Jun 17, 2025 08:00-16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry.
Start time : 17/06/2025 08:00 UTC
End time : 17/06/2025 16:00 UTC
Service impact : The upgrade of the Harbor version will set Harbor in read-only mode (only pull will be allowed) for 1 or 2mn.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade of registries.
Thank you for your understanding.
Posted on Apr 30, 2025 - 21:58 UTC
Start time : 17/06/2025 08:00 UTC
End time : 17/06/2025 16:00 UTC
Service impact : The upgrade of the Harbor version will set Harbor in read-only mode (only pull will be allowed) for 1 or 2mn.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade of registries.
Thank you for your understanding.
Posted on Apr 30, 2025 - 21:58 UTC
[UK1][Storage] - Block storage maintenance notification Jun 23, 2025 07:00 - Jun 24, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 23/06/2025 07:00 UTC
End time : 24/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:26 UTC
Start time : 23/06/2025 07:00 UTC
End time : 24/06/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:26 UTC
[DE1][Storage] - Block storage maintenance notification Jun 30, 2025 07:00 - Jul 1, 2025 16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage offer.
Start time : 30/06/2025 07:00 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:45 UTC
Start time : 30/06/2025 07:00 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, we will upgrade major version of Ceph software to next stable release.
Thank you for your understanding.
Posted on Apr 30, 2025 - 23:45 UTC