Update - We have new information regarding the incident that affected your service(s).
Update : Our provider is still working to restore the service as quickly as possible. Based on our current assessment, we estimate that the incident is expected to be resolved by early March. We will keep you informed as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 24, 2026 - 13:41 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams are still working closely with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 2026 - 13:46 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We continue to work with our provider on the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 07, 2026 - 19:22 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The incident originated on 28/10/2025 12:00 UTC when attempts to upgrade Kafka from version 3.8 to the target x.y release began returning an error. The problem is limited to the upgrade path; existing Kafka clusters continue to operate normally, and no other functionality of the Data & Analytics platform is impacted. Actions in progress : Our teams are working closely with the provider to diagnose the root cause of the upgrade failure. We are monitoring the provider's remediation work in real time and have prepared a fallback path that allows customers to deploy alternative supported versions (e.g., 3.9 or 4.0) in parallel while the primary upgrade path is being restored. Key guidance for customers : No immediate action is required from customers. If you need a newer Kafka version before the official migration is available, you may provision a parallel cluster running version 3.9 or 4.0. We will continue to provide updates as the investigation progresses and will notify you when the upgrade path is fully restored. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding
Dec 26, 2025 - 12:58 UTC
Monitoring - Monitoring remains active for this incident.
Update : Our provider is still working to restore the service as quickly as possible. The migration from 3.8 to x.y version is expected to be available by the end of January 2026.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 19, 2025 - 08:32 UTC
Update - We are continuing to work on a fix for this issue.
Dec 15, 2025 - 14:36 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our provider has informed us that the migration from 3.8 to x.y version is more complex than initially anticipated, which is the reason why this feature is currently unavailable. However, customers can deploy Kafka version 3.9 or 4.0 in parallel if they need. Upgrade possibility is expected to be available by end January 2026.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 03, 2025 - 14:50 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Customers Impact : Customers are temporarily unable to upgrade their Kafka version from 3.8 to x.y. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are working with our provider to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Oct 31, 2025 - 12:18 UTC
Investigating - We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 2025 - 16:15 UTC
Update - Please find below an update on the situation:
Update : Archive recovery is still underway. We would like to clarify the situation regarding restorations. In the meantime, if a customer needs to restore a bucket in "archiving" status, he must submit a support ticket (the criticality level is at the customer's discretion) so that we can perform the restoration. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jan 27, 2026 - 10:36 UTC
Update - Please find below an update on the situation: Update : The completion rate has now returned to normal levels; however, a considerable amount of time will still be required to fully clear the backlog. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jan 08, 2026 - 16:42 UTC
Update - Please find below an update on the situation: Update : We continue to see a backlog of archiving operations that began on 07 Nov 2025 10:00 UTC. The backlog is being processed, but the rate of completion remains below normal levels, resulting in extended latency for new archiving requests. No new tasks are being blocked, but they are progressing more slowly than expected. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Dec 29, 2025 - 16:17 UTC
Update - Please find below an update on the situation: Update : We are continuing our archiving efforts, though completion is taking longer than expected. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Dec 26, 2025 - 21:12 UTC
Update - Please find below an update on the situation: Update : We are still catching up on archiving, but it's slower than expected. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Dec 17, 2025 - 10:37 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Archiving tasks aren't stuck anymore but slowness is observed. As soon as a customer request archiving, the data will be billed as if it were on tape even though it may take a while for the data to actually reach the tape. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 2025 - 16:58 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We are currently catching up on archiving, but we do not have an estimated time frame to share with you at this time. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 01, 2025 - 14:21 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cold archive offer on the specific region.
Here are some supplementary details :
Start time : 07/11/2025 10:00 UTC Impacted Service(s) : Archiving tasks are temporarily stuck in "Archiving" state. Customers Impact : Customers are temporarily unable to archive their data. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Nov 20, 2025 - 10:48 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in the specified regions.
Start time : 02/03/2026 09:00 UTC End time : 02/03/2026 11:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in the EU-SOUTH-MIL-A Region.
Thank you for your understanding. Posted on
Feb 18, 2026 - 17:19 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on GRA5 region.
Here are the details of the maintenance: Start time : 02/03/2026 12:00 UTC End time : 02/03/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in GRA5. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 10, 2026 - 19:55 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in the specified regions.
Start time : 02/03/2026 14:00 UTC End time : 02/03/2026 16:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in the EU-SOUTH-MIL-A Region.
Thank you for your understanding. Posted on
Feb 18, 2026 - 17:25 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in the specified regions.
Start time : 03/03/2026 09:00 UTC End time : 03/03/2026 11:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in the EU-SOUTH-MIL-B Region.
Thank you for your understanding. Posted on
Feb 18, 2026 - 17:35 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on BHS5 region.
Here are the details of the maintenance: Start time : 03/03/2026 12:00 UTC End time : 03/03/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in BHS5. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 10, 2026 - 19:45 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in the specified regions.
Start time : 03/03/2026 13:00 UTC End time : 03/03/2026 15:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in the EU-SOUTH-MIL-B Region.
Thank you for your understanding. Posted on
Feb 18, 2026 - 17:46 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in the specified regions.
Start time : 04/03/2026 09:00 UTC End time : 04/03/2026 11:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in the EU-SOUTH-MIL-C Region.
Thank you for your understanding. Posted on
Feb 18, 2026 - 17:57 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on SBG5 region.
Here are the details of the maintenance: Start time : 04/03/2026 12:00 UTC End time : 04/03/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in SBG5. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 10, 2026 - 19:43 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer in the specified regions.
Start time : 04/03/2026 13:00 UTC End time : 04/03/2026 15:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in the EU-SOUTH-MIL-C Region.
Thank you for your understanding. Posted on
Feb 18, 2026 - 17:54 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on EU-WEST-PAR region.
Here are the details of the maintenance: Start time : 05/03/2026 14:00 UTC End time : 05/03/2026 17:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 18, 2026 - 13:55 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance : Start time : 09/03/2026 13:00 UTC End time : 09/03/2026 16:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding. Posted on
Feb 27, 2026 - 09:59 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on GRA7 region.
Here are the details of the maintenance: Start time : 12/03/2026 12:00 UTC End time : 12/03/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on our Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 18, 2026 - 08:20 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on DE1 region.
Here are the details of the maintenance: Start time : 16/03/2026 12:00 UTC End time : 16/03/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in DE1. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 17, 2026 - 16:48 UTC
Update -
The current maintenance has been re-scheduled. Below you can find the new end time of the operation.
Start time : 17/03/2026 08:30 UTC End time : 17/03/2026 12:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in GRA9. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Feb 18, 2026 - 05:18 UTC
Update -
Below you can find the new end time of the operation.
Start time : 09/03/2026 08:30 UTC End time : 09/03/2026 12:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in GRA9. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Feb 13, 2026 - 16:36 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on GRA9 region.
Here are the details of the maintenance: Start time : 09/03/2026 08:30 UTC End time : 09/03/2026 12:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in GRA9. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Feb 10, 2026 - 19:58 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on GRA11 region.
Here are the details of the maintenance: Start time : 18/03/2026 08:00 UTC End time : 18/03/2026 11:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on our Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding. Posted on
Feb 18, 2026 - 08:23 UTC
Resolved -
We are pleased to inform you that the incident affecting our Storage has been resolved.
Start time :28/02/2026 09:00 UTC End time : 28/02/2026 15:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 28, 15:49 UTC
Investigating -
We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the EU-WEST-PAR region.
Here are some supplementary details :
Start time : 28/02/2026 09:00 UTC Impacted Service(s) : Errors 503 Customers Impact : For these regions, you might have problems downloading or uploading their objects. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 28, 14:06 UTC
Resolved -
We are pleased to inform you that the incident affecting our Public Cloud offer has been resolved.
Start time : 27/02/2026 14:09 UTC End time : 27/02/2026 14:52 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 27, 15:01 UTC
Update -
We are continuing to investigate this issue.
Feb 27, 14:54 UTC
Update -
We are continuing to investigate this issue.
Feb 27, 14:47 UTC
Update -
Our Data & Analytics offer is affected by this incident.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 27, 14:47 UTC
Update -
Our Managed Kubernetes Service is also affected by this incident.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 27, 14:35 UTC
Update -
We are continuing to investigate this issue.
Feb 27, 14:31 UTC
Investigating -
We are currently experiencing an event affecting our API Network on our Public Cloud offer.
Start time : 27/02/2026 14:09 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 27, 14:22 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance offer has been resolved.
Start time : 27/02/2026 12:33 UTC End time : 27/02/2026 13:35 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 27, 14:01 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.
Here are some supplementary details :
Start time : 27/02/2026 12:33 UTC Impacted Service(s) : Some instances in the DE1 region are unreachable. Customers Impact : Some customers are temporarily unable to acess and use their instances in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Feb 27, 12:59 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 25/02/2026 18:35 UTC End time : 26/02/2026 00:00 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 26, 20:20 UTC
Update -
Update : Our teams remain fully mobilised and continue to work on the incident.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 26, 04:06 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams remain fully mobilised and continue to work on the incident. Ongoing Actions : Remediation actions are still in progress to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 25, 21:33 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions.
Here are some supplementary details :
Start time : 25/02/2026 18:35 UTC Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA9 and GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 25, 18:58 UTC
Investigating -
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA5 - GRA7 - GRA9 and GRA11 regions.
Here are some supplementary details :
Start time : 25/02/2026 18:35 UTC Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA9 and GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access their instances. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 25, 18:55 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our AI Endpoints offer.
Here are the details of the maintenance: Start time : 26/02/2026 05:00 UTC End time : 26/02/2026 16:00 UTC Service impact : As part of a scheduled maintenance operation (https://network.status-ovhcloud.com/incidents/kl2y5zfg1hph), temporary performance slowdown may occur on the service. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our AI Endpoints offer.
Thank you for your understanding.
Feb 19, 09:35 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 16:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 14:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on RBX-A region.
Here are the details of the maintenance: Start time : 26/02/2026 14:00 UTC End time : 26/02/2026 17:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in RBX-A. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Feb 10, 20:05 UTC
Completed -
The scheduled maintenance has been completed.
Feb 25, 15:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on WAW1 region.
Here are the details of the maintenance: Start time : 25/02/2026 12:00 UTC End time : 25/02/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in WAW1. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Feb 10, 19:49 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 20/02/2026 10:00 UTC End time : 25/02/2026 10:22 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 25, 10:31 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All services have been fully operational on UK1 since the 23/02/2016 19:00. The creation of new Metal instances, as well as instance creation from snapshots, is now working as expected.
On GRA11, customers can once again create new Metal instances. However, creation from snapshots is still impacted.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 24, 09:04 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Customers can once again create new Metal instances in the specified regions. Creation from snapshots still not working. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 18:01 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer for Metal Instances in GRA11 and UK1 regions.
Here are some supplementary details :
Start time : 20/02/2026 10:00 UTC Impacted Service(s) : Creation of new Metal Instances in the GRA11 and UK1 regions is temporarily unavailable. Customers Impact : Clients are unable to create new Metal Instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 20, 16:20 UTC
Investigating -
We are currently experiencing an event affecting our Compute - Instance offer for the creation of Metal instances in GRA11 and UK1 regions.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 20, 15:58 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 20:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Identity, Security & Operations offer.
Here are the details of the maintenance: Start time : 24/02/2026 19:00 UTC End time : 24/02/2026 21:00 UTC Service impact : During maintenance, clients may experience latency in requests for up to 5 minutes. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Public cloud offer.
Thank you for your understanding.
Feb 24, 00:50 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 19:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:30 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud infrastructure.
Start time : 24/02/2026 18:30 UTC End time : 24/02/2026 21:00 UTC Service impact : Short intermittent downtimes on hosted LZ APIs (AP-SOUTH-LZ-AKL-A) during the upgrade Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure in the specified regions.
Thank you for your understanding.
Feb 24, 18:16 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 18:19 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.
Start time : 24/02/2026 18:00 UTC End time : 24/02/2026 19:00 UTC Service impact : None. Service improvement : As part of our continuous infrastructure improvement plan, we need to add a new store for Barbican based on OVH KMS(Key Management Services) in UK1. This will took effect on the Openstack region in UK1. An individual communication will be sent to impacted customers.
Thank you for your understanding.
Feb 17, 16:37 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 16:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 16:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.
Start time : 24/02/2026 16:00 UTC End time : 24/02/2026 17:00 UTC Service impact : None Service improvement : As part of our continuous infrastructure improvement plan, we need to add a new store for Barbican based on OVH KMS(Key Management Services) in WAW1. This will took effect on the Openstack region in WAW1. An individual communication will be sent to impacted customers.
Thank you for your understanding.
Feb 24, 12:57 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 15:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 14:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on SGP1 region.
Here are the details of the maintenance: Start time : 24/02/2026 14:00 UTC End time : 24/02/2026 17:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service in SGP1. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Feb 10, 19:52 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 15:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 15:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.
Start time : 24/02/2026 15:00 UTC End time : 24/02/2026 16:00 UTC Service impact : None. Service improvement : As part of our continuous infrastructure improvement plan, we need to add a new store for Barbican based on OVH KMS(Key Management Services) in AP-SOUTH-MUM. This will took effect on the Openstack region in AP-SOUTH-MUM. An individual communication will be sent to impacted customers.
Thank you for your understanding.
Feb 17, 16:15 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 05:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 13:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Data Platform offer.
Here are the details of the maintenance: Start time : 23/02/2026 13:00 UTC End time : 23/02/2026 16:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Data Platform infrastructure.
Thank you for your understanding.
Feb 11, 21:17 UTC
Resolved -
We are pleased to inform you that the incident affecting our Containers & Orchestration has been resolved.
Start time : 23/02/2026 14:11 UTC End time : 23/02/2026 15:32 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 15:36 UTC
Investigating -
We are currently experiencing an event affecting our Containers & Orchestration offer.
Start time : 23/02/2026 14:11 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 14:30 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance in BHS1 and BHS5 regions has been resolved.
Here are some supplementary details :
Start time : 23/02/2026 03:19 UTC End time : 23/02/2026 03:22 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Feb 23, 03:48 UTC
Monitoring -
Service has been fully restored since 23/02/2026 03:22 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 23/02/2026 03:19 UTC Impacted Service(s) : Some instances in the BHS1 and BHS5 regions were unreachable. Customers Impact : Some customers were temporarily unable to acess and use their instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 03:36 UTC
Resolved -
We had an incident on Compute - Instance offer which has now been resolved.
Here are some supplementary details :
Start time : 22/02/2026 18:40 UTC End time : 22/02/2026 18:45 UTC Impacted Service(s) : Some instances in the GRA regions were unreachable. Customers Impact : Customers are temporarily unable to access and use their instances in the BHS regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Feb 22, 18:48 UTC
Resolved -
We had an incident on Compute - Instance offer which has now been resolved.
Here are some supplementary details :
Start time : 22/02/2026 18:09 UTC End time : 22/02/2026 18:12 UTC Impacted Service(s) : Some instances in the GRA regions were unreachable. Customers Impact : Customers are temporarily unable to access and use their instances in the BHS regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Feb 22, 18:19 UTC
Resolved -
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 21/02/2026 17:00 UTC End time : 21/02/2026 17:08 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
Feb 21, 17:17 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA3 region.
Here are some supplementary details :
Start time : 21/02/2026 17:00 UTC Impacted Service(s) : Some instances in the GRA3 regions are unreachable. Customers Impact : Some customers are temporarily unable to access their compute instances. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 21, 17:07 UTC
Completed -
The scheduled maintenance has been completed.
Feb 20, 21:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 15:21 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 16/02/2026 14:40 UTC End time : 20/02/2026 17:45 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Feb 16, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
Feb 20, 17:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 14:52 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 16/02/2026 14:05 UTC End time : 20/02/2026 17:05 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Feb 16, 14:52 UTC
Completed -
The scheduled maintenance has been completed.
Feb 19, 13:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 12:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on UK1 region.
Here are the details of the maintenance: Start time : 19/02/2026 12:00 UTC End time : 19/02/2026 15:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Jan 29, 16:39 UTC
Completed -
All services are operational.
Feb 18, 15:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 15:30 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 16/02/2026 14:50 UTC End time : 20/02/2026 17:50 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Feb 16, 15:26 UTC
Completed -
The scheduled maintenance has been completed.
Feb 18, 14:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 14:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on SYD1 region.
Here are the details of the maintenance: Start time : 18/02/2026 14:00 UTC End time : 18/02/2026 17:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Jan 29, 16:37 UTC
Resolved -
We had an incident on Compute - Instance offer in EU-WEST-PAR region which has now been resolved.
Here are some supplementary details :
Start time : 18/02/2026 10:54 UTC End time : 18/02/2026 12:04 UTC Impacted Service(s) : Some instances in the EU-WEST-PAR region were temporarily unreachable. Customers Impact : Some customers were temporarily unable to access and use their Public Cloud instances in EU-WEST-PAR region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Feb 18, 14:10 UTC
Completed -
The current maintenance has been canceled and she will be rescheduled later.
Feb 18, 06:11 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our public cloud infrastructure.
Start time : 24/02/2026 16:00 UTC End time : 24/02/2026 17:00 UTC Service impact : None. Service improvement : As part of our continuous infrastructure improvement plan, we need to add a new store for Barbican based on OVH KMS(Key Management Services) in WAW1. This will took effect on the Openstack region in WAW1. An individual communication will be sent to impacted customers.
Thank you for your understanding.
Feb 17, 16:38 UTC
Completed -
The scheduled maintenance has been completed.
Feb 17, 15:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:30 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Containers & Orchestration offer.
This may temporarily affect availability.
Start time : 17/02/2026 08:30 UTC End time : 17/02/2026 17:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we need to upgrade Ranchers in version 2.10 to version 2.11. You can already manage the upgrade by yourself through OVHcloud Control panel or API. The Rancher compatibility matrix with downstream clusters will change, indeed K8S version 1.28 and 1.29 will no longer be officially supported. For more information regarding Managed Rancher Service supported versions and lifecycle policy, you can visit this page: KB0064608
Thank you for your understanding.
Jan 6, 15:42 UTC
Completed -
The scheduled maintenance has been completed.
Feb 17, 14:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 14:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on SBG7 region.
Here are the details of the maintenance: Start time : 17/02/2026 14:00 UTC End time : 17/02/2026 17:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Jan 29, 16:35 UTC
Resolved -
We are pleased to inform you that the incident affecting our Data & Analytics Databases offers has been resolved.
Start time : 17/02/2026 08:00 UTC End time : 17/02/2026 10:45 UTC Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 13:20 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is still unavailable. Ongoing Actions : Our teams are still working with our provider to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 10:53 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics Databases offers on PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker.
Here are some supplementary details :
Start time : 17/02/2026 08:00 UTC Impacted Service(s) : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is temporarily unavailable. Customers Impact : New customers are temporarily unable to create new services on the specified offers. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 09:49 UTC
Completed -
The scheduled maintenance has been completed.
Feb 16, 20:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 14:00 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud Load Balancer on AP-SOUTH-MUM-1 region.
Here are the details of the maintenance: Start time : 16/02/2026 14:00 UTC End time : 16/02/2026 17:00 UTC Service impact : The API will be temporarily unavailable for 1 minute during the maintenance. Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Load Balancer service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
Jan 29, 16:32 UTC
Resolved -
We had an incident on Compute - Instance offer which has now been resolved.
Here are some supplementary details :
Start time : 16/02/2026 18:53 UTC End time : 16/02/2026 19:07 UTC Impacted Service(s) : Some instances in the BHS regions were unreachable. Customers Impact : Customers are temporarily unable to access and use their instances in the BHS regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Feb 16, 20:14 UTC
Resolved -
We had an incident on Compute - Instance offer which has now been resolved.
Here are some supplementary details :
Start time : 15/02/2026 15:28 UTC End time : 15/02/2026 15:32 UTC Impacted Service(s) : Some instances in the GRA5/GRA7 regions were unreachable. Customers Impact : Some customers were temporarily unable to use their instances via the public network. Running instances continued to operate. Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Feb 15, 15:48 UTC