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[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High Performance
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Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : As you know, a aws SDKs upgrade added a new cheksum enforcement.
This upgrade leads in return of "InvalidArgument" on different Object operations.
Since then, our development team has been working hard on support for this new checksum.
This takes time because these developments affect data integrity checks.
We are therefore taking every possible precaution by adding numerous Q&A tests to ensure that the fix's deployment is carried out without any impact.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 13:42 UTC
Please find below an update on the situation:
Update : As you know, a aws SDKs upgrade added a new cheksum enforcement.
This upgrade leads in return of "InvalidArgument" on different Object operations.
Since then, our development team has been working hard on support for this new checksum.
This takes time because these developments affect data integrity checks.
We are therefore taking every possible precaution by adding numerous Q&A tests to ensure that the fix's deployment is carried out without any impact.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 13:42 UTC
Update - We are continuing to work on a fix for this issue.
Apr 17, 2025 - 06:51 UTC
Apr 17, 2025 - 06:51 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : We have completed our development and the fix is currently being tested in our Q&A process.
Testing process is especially long to prevent any regression while fixing the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 2025 - 08:46 UTC
Please find below an update on the situation:
Update : We have completed our development and the fix is currently being tested in our Q&A process.
Testing process is especially long to prevent any regression while fixing the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 10, 2025 - 08:46 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our teams are still working on fix.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 03, 2025 - 12:37 UTC
Please find below an update on the situation:
Update : Our teams are still working on fix.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 03, 2025 - 12:37 UTC
Update - We are continuing to work on a fix for this issue.
Feb 06, 2025 - 19:10 UTC
Feb 06, 2025 - 19:10 UTC
Identified - We have determined the origin of the incident affecting our Object Storage S3 offer.
Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : Object Storage S3
Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations.
Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs.
Unsupported headers are:
- x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER
- x-amz-sdk-checksum-algorithm with value CRC32
Workaround A workaround is to downgrade the version, until the feature is implemented on our side.
Max supported versions:
- boto3 1.35.99
- legacy aws cli 1.36.40
- aws cli 2.22.35
- aws-sdk-go 1.72.3
- aws-sdk-java 2.29.52
- aws-sdk-js-v3 3.726.1
- aws-sdk-net 3.7.962.0
- aws-sdk-php 3.336.15
- aws-sdk-ruby 1.177.0
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 15:11 UTC
Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : Object Storage S3
Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations.
Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs.
Unsupported headers are:
- x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER
- x-amz-sdk-checksum-algorithm with value CRC32
Workaround A workaround is to downgrade the version, until the feature is implemented on our side.
Max supported versions:
- boto3 1.35.99
- legacy aws cli 1.36.40
- aws cli 2.22.35
- aws-sdk-go 1.72.3
- aws-sdk-java 2.29.52
- aws-sdk-js-v3 3.726.1
- aws-sdk-net 3.7.962.0
- aws-sdk-php 3.336.15
- aws-sdk-ruby 1.177.0
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 15:11 UTC
Investigating - We are currently experiencing an event affecting our Object Storage S3 offer.
Start time : 01/01/2025 00:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 14:51 UTC
Start time : 01/01/2025 00:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 14:51 UTC
Identified - We have determined the origin of the incident affecting our Object Storage offer.
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer
Customers Impact :Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 08:47 UTC
Here are some supplementary details :
Start time : 25/03/2025 09:00 UTC
Impacted Service(s) : Object storage offer
Customers Impact :Between 25/03/2025 09:00 UTC and 18/04/2025 16:00 UTC, when customers deleting an object with MPU (only objects with more than 100 parts), only the first 100 parts were deleted.
Since 18/04/2025 16:00 UTC, the bug is fixed and all parts are now correctly deleted.
Because of this bug, customers will have a discrepancy between the actual bucket size and the size displayed in the Manager because of parts that not have been deleted but should have been.
In the meantime, our technical teams are working on the storage size of the impacted customers between those 2 dates.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 2025 - 08:47 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our technical team is still proceeding with the final fix. This still does not have any impact on customers.
Ongoing Actions : Our teams are currently monitoring the situation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 2025 - 04:38 UTC
Please find below an update on the situation:
Update : Our technical team is still proceeding with the final fix. This still does not have any impact on customers.
Ongoing Actions : Our teams are currently monitoring the situation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 2025 - 04:38 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our technical team will proceed with the final fix on 22/04/2025 21:00 UTC. This will have no impact on customers.
Ongoing Actions : Our teams are currently monitoring the situation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 2025 - 14:06 UTC
Please find below an update on the situation:
Update : Our technical team will proceed with the final fix on 22/04/2025 21:00 UTC. This will have no impact on customers.
Ongoing Actions : Our teams are currently monitoring the situation.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 2025 - 14:06 UTC
Monitoring - We have determined the origin of the incident affecting one of storage backend in the specific region.
Here are some supplementary details :
Start time : 22/04/2025 12:17 UTC
Impacted Service(s) : Block Storage
Customers Impact : No more impact observed since 22/04/2025 12:41 UTC.
During the period of impact, some customers were temporarily unable to access and use their volumes.
Therefore, customers that had access to their volumes were facing slowness on accessing them.
Root Cause : This incident was caused by a software issue.
Ongoing Actions : Our teams are currently monitoring the situation.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 2025 - 12:51 UTC
Here are some supplementary details :
Start time : 22/04/2025 12:17 UTC
Impacted Service(s) : Block Storage
Customers Impact : No more impact observed since 22/04/2025 12:41 UTC.
During the period of impact, some customers were temporarily unable to access and use their volumes.
Therefore, customers that had access to their volumes were facing slowness on accessing them.
Root Cause : This incident was caused by a software issue.
Ongoing Actions : Our teams are currently monitoring the situation.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 2025 - 12:51 UTC
Investigating - We are currently experiencing an event affecting our Block Storage offer in GRA3.
Start time : 22/04/2025 12:17 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 2025 - 12:20 UTC
Start time : 22/04/2025 12:17 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 2025 - 12:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 2025 - 08:00 UTC
Apr 22, 2025 - 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on network services globally.
Start time : 22/04/2025 08:00 UTC
End time : 25/04/2025 18:00 UTC
Service impact : Debian 10 and Debian 11 IPv6 will be broken on newly created instances.
Service improvement : As part of our continuous improvement plan, a maintenance is scheduled on OpenStack public network services globally.
We are going to update the IPv6 network metadata information given to instances.
The previous metadata was containing wrong data (subnet mask), leading to wrong cloud-init IPv6 network auto configuration.
The new metadata result will contains all necessary data to give proper IPv6 configuration through cloud-init.
However, both Debian 10 and Debian 11 images won't be able to configure IPv6 correctly, so you may have to configure IPv6 manually for these following this documentation:
EN: https://help.ovhcloud.com/csm/en-ie-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050178
FR: https://help.ovhcloud.com/csm/fr-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050183
Apr 22, 2025 08:00 - Apr 25, 2025 18:00 UTC
Start time : 22/04/2025 08:00 UTC
End time : 25/04/2025 18:00 UTC
Service impact : Debian 10 and Debian 11 IPv6 will be broken on newly created instances.
Service improvement : As part of our continuous improvement plan, a maintenance is scheduled on OpenStack public network services globally.
We are going to update the IPv6 network metadata information given to instances.
The previous metadata was containing wrong data (subnet mask), leading to wrong cloud-init IPv6 network auto configuration.
The new metadata result will contains all necessary data to give proper IPv6 configuration through cloud-init.
However, both Debian 10 and Debian 11 images won't be able to configure IPv6 correctly, so you may have to configure IPv6 manually for these following this documentation:
EN: https://help.ovhcloud.com/csm/en-ie-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050178
FR: https://help.ovhcloud.com/csm/fr-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050183
Apr 22, 2025 08:00 - Apr 25, 2025 18:00 UTC
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Operational
SBG7
Operational
SGP1
Operational
SYD1
Operational
SYD3
Operational
UK1
Operational
US-EAST-VA-1
Operational
US-WEST-OR-1
Operational
WAW1
Operational
AP-SOUTH-MUM-1
Operational
EU-WEST-PAR-A
Operational
EU-WEST-PAR-B
Operational
EU-WEST-PAR-C
Operational
Storage || Object storage
Partial Outage
BHS
Partial Outage
GRA
Partial Outage
DE
Partial Outage
RBX
Partial Outage
SBG
Partial Outage
SGP
Partial Outage
SYD
Partial Outage
UK
Partial Outage
US-EAST-VA-1
Partial Outage
US-WEST-OR-1
Partial Outage
WAW
Partial Outage
YYZ
Partial Outage
LIM
Partial Outage
AP-SOUTH-MUM-1
Degraded Performance
EU-WEST-PAR-A
Degraded Performance
EU-WEST-PAR-B
Degraded Performance
EU-WEST-PAR-C
Degraded Performance
Storage || Volume Backup
Operational
BHS1
Operational
BHS3
Operational
BHS5
Operational
DE1
Operational
GRA1
Operational
GRA3
Operational
GRA5
Operational
GRA7
Operational
GRA9
Operational
GRA11
Operational
SBG5
Operational
SBG7
Operational
SGP1
Operational
SYD1
Operational
SYD2
Operational
SYD3
Operational
UK1
Operational
US-EAST-VA-1
Operational
US-WEST-OR-1
Operational
WAW1
Operational
Storage || Volume Snapshot (Ceph)
Operational
DE1
Operational
GRA1
Operational
GRA2
Operational
GRA3
Operational
GRA5
Operational
GRA6
Operational
GRA7
Operational
GRA9
Operational
GRA11
Operational
SBG5
Operational
SBG7
Operational
SGP1
Operational
SYD1
Operational
SYD3
Operational
UK1
Operational
WAW1
Operational
US-EAST-VA-1
Operational
US-WEST-OR-1
Operational
AP-SOUTH-MUM-1
Operational
EU-WEST-PAR-A
Operational
EU-WEST-PAR-B
Operational
EU-WEST-PAR-C
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[BHS5][Public Cloud] - Internal databases update Apr 28, 2025 07:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on BHS5.
Start time : 28/04/2025 07:00 UTC
End time : 28/04/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a public cloud service maintenance.
Thank you for your understanding.
Posted on Apr 24, 2025 - 14:34 UTC
Start time : 28/04/2025 07:00 UTC
End time : 28/04/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a public cloud service maintenance.
Thank you for your understanding.
Posted on Apr 24, 2025 - 14:34 UTC
[GLOBAL][Databases] - Block Storage incident notification Apr 29, 2025 09:30-10:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Block Storage offer.
Start time : 29/04/2025 09:30 UTC
End time : 29/04/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Block Storage offer.
Thank you for your understanding.
Posted on Apr 16, 2025 - 20:30 UTC
Start time : 29/04/2025 09:30 UTC
End time : 29/04/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Block Storage offer.
Thank you for your understanding.
Posted on Apr 16, 2025 - 20:30 UTC
[RBX/SBG][Public Cloud] - Rancher upgrade May 5, 2025 08:00-16:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed Rancher Service.
Start time : 05/05/2025 08:00 UTC
End time : 05/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we will be doing an upgrade only for Ranchers version 2.7.15.
Customers about will be contacted by mail.
Thank you for your understanding.
Posted on Apr 10, 2025 - 21:28 UTC
Start time : 05/05/2025 08:00 UTC
End time : 05/05/2025 16:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we will be doing an upgrade only for Ranchers version 2.7.15.
Customers about will be contacted by mail.
Thank you for your understanding.
Posted on Apr 10, 2025 - 21:28 UTC
[VA1][Public Cloud] - Registries upgrade May 6, 2025 08:30-16:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry.
Start time : 06/05/2025 08:30 UTC
End time : 06/05/2025 16:30 UTC
Service impact : The upgrade of the Harbor version will set Harbor in read-only mode (only pull will be allowed) for 1 or 2mn.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade of registries.
Thank you for your understanding.
Posted on Apr 10, 2025 - 20:23 UTC
Start time : 06/05/2025 08:30 UTC
End time : 06/05/2025 16:30 UTC
Service impact : The upgrade of the Harbor version will set Harbor in read-only mode (only pull will be allowed) for 1 or 2mn.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade of registries.
Thank you for your understanding.
Posted on Apr 10, 2025 - 20:23 UTC