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[GLOBAL][Object Storage] - Amazon S3 SDK compatibility inconsistencies with Object Storage Standard/High Performance
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are still working on fix.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 03, 2025 - 12:37 UTC
Update - We are continuing to work on a fix for this issue.
Feb 06, 2025 - 19:10 UTC
Identified - We have determined the origin of the incident affecting our Object Storage S3 offer.

Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : Object Storage S3
Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations.
Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs.
Unsupported headers are:
- x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER
- x-amz-sdk-checksum-algorithm with value CRC32
Workaround A workaround is to downgrade the version, until the feature is implemented on our side.
Max supported versions:
- boto3 1.35.99
- legacy aws cli 1.36.40
- aws cli 2.22.35
- aws-sdk-go 1.72.3
- aws-sdk-java 2.29.52
- aws-sdk-js-v3 3.726.1
- aws-sdk-net 3.7.962.0
- aws-sdk-php 3.336.15
- aws-sdk-ruby 1.177.0
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 15:11 UTC
Investigating - We are currently experiencing an event affecting our Object Storage S3 offer.
Start time : 01/01/2025 00:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 23, 2025 - 14:51 UTC

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Operational
Degraded Performance
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Major Outage
Maintenance

Scheduled Maintenance

[US-EAST][Public Cloud] - API maintenance notification Mar 27, 2025 15:15-16:15 UTC

As part of our continuous improvement plan, maintenance is scheduled on the API of the LocalZone US-EAST-LZ-ATL.

This will temporarily affect availability.
Start time : 27/03/2025 15:15 UTC
End time : 27/03/2025 16:15 UTC
Service impact : During the maintenance, the API will be unreachable.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a maintenance on the API infrastructure.

Thank you for your understanding.
Posted on Mar 25, 2025 - 21:56 UTC

[GRA][Public Cloud] - Network services maintenance notification Apr 2, 2025 19:00 - Apr 3, 2025 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 2025 - 15:13 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on network services on GRA.

Start time : 02/04/2025 19:00 UTC
End time : 03/04/2025 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a network service maintenance.

Thank you for your understanding.
Mar 13, 2025 - 02:20 UTC

[GRA/BHS/DE/VA][Public Cloud] - Registries upgrade Apr 16, 2025 08:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Managed Private Registry.

Start time : 16/04/2025 08:00 UTC
End time : 16/04/2025 16:00 UTC
Service impact : The upgrade of the Harbor version will set Harbor in read-only mode (only pull will be allowed) for 1 or 2mn.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade of registries.

Thank you for your understanding.
Posted on Mar 05, 2025 - 23:21 UTC

[Global][Public Cloud] - Network services maintenance notification Apr 22, 2025 08:00 - Apr 25, 2025 18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on network services globally.

Start time : 22/04/2025 08:00 UTC
End time : 25/04/2025 18:00 UTC
Service impact : Debian 10 and Debian 11 IPv6 will be broken on newly created instances.
Service improvement : As part of our continuous improvement plan, a maintenance is scheduled on OpenStack public network services globally.

We are going to update the IPv6 network metadata information given to instances.
The previous metadata was containing wrong data (subnet mask), leading to wrong cloud-init IPv6 network auto configuration.
The new metadata result will contains all necessary data to give proper IPv6 configuration through cloud-init.

However, both Debian 10 and Debian 11 images won't be able to configure IPv6 correctly, so you may have to configure IPv6 manually for these following this documentation:
EN: https://help.ovhcloud.com/csm/en-ie-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050178
FR: https://help.ovhcloud.com/csm/fr-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050183
Posted on Mar 25, 2025 - 22:13 UTC
Mar 26, 2025
[CA][Databases] - PostgreSQL databases maintenance
Completed - The maintenance was completed, All services are operational.
Mar 26, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our PostgreSQL databases services.

Start time : 26/03/2025 09:00 UTC
End time : 26/03/2025 11:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be doing a upgrade to our databases.

Thank you for your understanding.
Mar 24, 15:00 UTC
[CA][Customer Service] - Control Panel and API databases maintenance
Completed - The maintenance was completed, all services are operational.
Mar 26, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control Panel and API databases.

Start time : 26/03/2025 09:00 UTC
End time : 26/03/2025 10:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : In order to maintain continuous improvement of our databases, we will be doing a version upgrade to our databases.

Thank you for your understanding.
Mar 24, 15:07 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025
[US-WEST-LZ-LAX][Public Cloud] - API maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 24, 15:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 15:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on the API of the LocalZone US-WEST-LZ-LAX.

This will temporarily affect availability.

Start time : 24/03/2025 15:15 UTC
End time : 24/03/2025 16:15 UTC
Service impact : During the maintenance, the API will be temporarily unavailable.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a maintenance on the API infrastructure.

Thank you for your understanding.
Mar 21, 13:32 UTC
[Global][Public Cloud] - Network services maintenance notification
Completed - This maintenance has been rescheduled.
A new schedule will be posted in the coming days.

Thank you for your understanding
Mar 24, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on network services globally.

Start time : 24/03/2025 08:00 UTC
End time : 28/03/2025 18:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement plan, a maintenance is scheduled on OpenStack public network services globally.

We are going to update the IPv6 network metadata information given to instances.
The previous metadata was containing wrong data (subnet mask), leading to wrong cloud-init IPv6 network auto configuration.
The new metadata result will contains all necessary data to give proper IPv6 configuration through cloud-init.

However, both Debian 10 and Debian 11 images won't be able to configure IPv6 correctly, so you may have to configure IPv6 manually for these following this documentation:
EN: https://help.ovhcloud.com/csm/en-ie-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050178
FR: https://help.ovhcloud.com/csm/fr-public-cloud-network-ipv6-configuration?id=kb_article_view&sysparm_article=KB0050183
Mar 19, 22:02 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
[Global][Containers & Orchestration] - Workflow Management maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 20, 16:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service.

Start time : 20/03/2025 14:00 UTC
End time : 20/03/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an upgrade on our Workflow Management service.

Thank you for your understanding.
Mar 11, 23:52 UTC
[GLOBAL][Containers & Orchestration] - Managed Kubernetes Service maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 20, 16:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service.

Start time : 20/03/2025 09:00 UTC
End time : 20/03/2025 17:00 UTC
Service impact : None
Service improvement : The default Loadbalancing solution for Managed Kubernetes Services (MKS) is being deprecated and replaced by a new one (Octavia).
Some obsolete and unused Load Balancers created through Managed Kubernetes Services will be suspended.

Thank you for your understanding.
Mar 11, 23:41 UTC
Mar 19, 2025
[GRA11][Public Cloud] - Internal databases update
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 20:50 UTC.
Mar 19, 20:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on GRA11 region.

Start time : 19/03/2025 18:00 UTC
End time : 19/03/2025 21:00 UTC
Service impact : The API service may be unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we are upgrading the database behind OpenStack Neutron API on GRA11 region.
During that period, the API may be slower and not answering at all.
Your instances, routers, load balancers, networks or any other existing OpenStack components are NOT affected.
Only creation, update or deletion could be affected.

Thank you for your understanding.
Mar 12, 15:41 UTC
[WAW1][Public Cloud] - Internal databases update
Completed - The scheduled maintenance has been completed.
Mar 19, 17:17 UTC
Update - Our team are currently working on our Public Cloud offer, and it will take more time than we anticipated.
Mar 19, 14:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:25 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on WAW1.

Start time : 19/03/2025 09:00 UTC
End time : 19/03/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a public cloud service maintenance.

Thank you for your understanding.
Feb 14, 02:07 UTC
[SBG7][Public Cloud] - Internal databases update
Completed - The scheduled maintenance has been completed.
Mar 19, 14:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 UTC
Scheduled - has part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on SBG7.

Start time : 19/03/2025 09:00 UTC
End time : 19/03/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a public cloud service maintenance.

Thank you for your understanding.
Feb 19, 00:27 UTC
[GRA5][Public Cloud] - Instances maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational since 10:32UTC the 19/03/2025.
Mar 19, 11:22 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 13, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Public Cloud offer.

Start time : 11/03/2025 07:00 UTC
End time : 24/03/2025 18:00 UTC
Service impact : Some instances will be unavailable between 15 and 30 MINUTES during the operation
Service improvement : Following our continuous improvement policy, we will be doing a migration of some instances in GRA5.

Thank you for your understanding.
Feb 12, 05:07 UTC
Mar 18, 2025
[US-EAST-LZ-MIA][LocalZones] - API maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 18/03/2025 15:40 UTC.
Mar 18, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our LocalZones offer for the specified region.

This may temporarily affect availability.

Start time : 18/03/2025 15:15 UTC
End time : 18/03/2025 16:15 UTC
Service impact :During the maintenance, API for services located in US-EAST-LZ-MIA, will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our API.

Thank you for your understanding.
Mar 7, 22:02 UTC
Mar 17, 2025
[BHS3][Public Cloud] - Internal databases update
Completed - The scheduled maintenance has been completed.
All services are operational since 19:00 UTC.
Mar 17, 20:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:08 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on BHS3.

Start time : 17/03/2025 13:00 UTC
End time : 17/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a public cloud service maintenance.

Thank you for your understanding.
Feb 14, 02:04 UTC
[EU-WEST-LZ-ZRH-A][LocalZones] - API maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 17/03/2025 09:20 UTC
Mar 17, 09:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our LocalZones offer for the specified region.

This may temporarily affect availability.

Start time : 17/03/2025 09:15 UTC
End time : 17/03/2025 10:15 UTC
Service impact :During the maintenance, API for services located in EU-WEST-LZ-ZRH-A, will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our API.

Thank you for your understanding.
Mar 13, 01:41 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
[GRA][Databases] - databases incident notification
Resolved - We would like to inform you that the incident on the Databases offer has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 10:00 UTC
End time : 14/03/2025 15:36 UTC
Root Cause : This incident was related to : https://public-cloud.status-ovhcloud.com/incidents/71zl4s7frl96

We thank you for your understanding and patience throughout this incident.
Mar 14, 15:42 UTC
Update - We have new information regarding the incident that affected your services.

Please find below an update on the situation:
Update : The situation has largely stabilised, order and maintenance are now being processed for most of the service.
Ongoing Actions : We are now finishing fixing last services.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 14, 11:25 UTC
Identified - We have determined the origin of the incident affecting our Databases offer on the specific GRA region.

Here are some supplementary details :
Start time : 12/03/2025 10:00 UTC
Impacted Service(s) : The databases service is currently experiencing processing delays regarding orders, maintenance operations, and updates.
Customers Impact : Clients may experience processing delays with the following database services:
Cassandra, M3 Aggregator, M3DB, MySQL, PostgreSQL, Caching, Grafana, Kafka, Kafka Connect, Kafka MirrorMaker, and OpenSearch.
Root Cause : This incident is related to : https://public-cloud.status-ovhcloud.com/incidents/71zl4s7frl96
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 13, 14:05 UTC
Mar 13, 2025
[GRA9/GRA11/SBG5/WAW1/SGP1/BHS5/SYD1/DE1/UK1/OR1/VA1][Public cloud] - End of life for Kubernetes 1.27
Completed - The scheduled maintenance has been completed.
Mar 13, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be migrating all Managed Kubernetes Service to the new version.

Start time : 11/03/2025 08:00 UTC
End time : 13/03/2025 17:00 UTC
Service impact : None
Service improvement : The aim of this maintenance is to upgrade deprecated clusters to a supported newer version.

Thank you for your understanding.
Jan 28, 22:35 UTC
[EU-SOUTH-LZ-MIL][LocalZones] - API maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 13, 09:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our LocalZones offer for the specified region.

This may temporarily affect availability.

Start time : 13/03/2025 09:15 UTC
End time : 13/03/2025 10:15 UTC
Service impact :During the maintenance, API for services located in EU-SOUTH-LZ-MIL, will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our API.

Thank you for your understanding.
Mar 7, 21:57 UTC
Mar 12, 2025
[EU/CA/APAC][Public Cloud] - Keystone API incident notification
Postmortem - Read details
Mar 17, 16:49 UTC
Resolved - We would like to inform you that the incident on our Public cloud offering, which was causing temporary latency issues in EU/CA/APAC region. has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
End time : 12/03/2025 21:25 UTC
Root cause : A malfunction was detected in a service used by many products.

We thank you for your understanding and patience throughout this incident.
Mar 12, 23:14 UTC
Monitoring - A fix has been implemented, and our teams are actively monitoring the results.
The network traffic has returned to a nominal condition.

We thank you for your patience during the course of this incident.
Mar 12, 21:40 UTC
Update - Update : The authentication service is temporarily unavailable. Clients attempting to connect to their services on the public cloud offer may encounter an error since 12/03/2025 18:15 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 19:55 UTC
Identified - We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary availability issues in EU/CA/APAC region.
Update : Keystone (authentication) API are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry .
The Managed Private Registry service is operational. Pull and Push are temporarily unavailable.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry - Managed Private Registry.
Customers Impact : Clients using the Keystone API (authentication) are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry for EU/CA/APAC region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 19:40 UTC
Update - We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in EU/CA/APAC region.
Update : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 19:08 UTC
Update - We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in EU/CA/APAC region.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 18:50 UTC
Update - We are continuing to investigate this issue.
Mar 12, 18:49 UTC
Investigating - We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in EU/CA/APAC region.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 18:40 UTC
[BHS1][Public Cloud] - Internal databases update
Completed - The scheduled maintenance has been completed.
Mar 12, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our internal databases on BHS1.

Start time : 12/03/2025 13:00 UTC
End time : 12/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a public cloud service maintenance.

Thank you for your understanding.
Feb 14, 21:39 UTC
[RBX][Storage] - Storage Cold Archive incident notification
Resolved - We would like to inform you that the incident on our public cloud offer has now been resolved.

Here is detail for this incident :
Start time : 23/12/2024 15:00 UTC
End time : 12/03/2025 08:00 UTC
Root Cause : This incident was caused by https://public-cloud.status-ovhcloud.com/incidents/trsftrck9n7p

We thank you for your understanding and patience throughout this incident.
Mar 12, 13:42 UTC
Update - Please find below an update on the situation:
Update : Our teams are still implementing the fix.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 3, 12:33 UTC
Update - Please find below an update on the situation:
Update : Implementation of a fix is in progress. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 14, 16:45 UTC
Update - Our team is still working to resolve the issue.
We will continue to keep you up to date with developments and the resolution of the incident.
Feb 7, 13:26 UTC
Update - Some customers have recovered their operational capacity.

Start Time : 23/12/2024 15:00 UTC
Service impact : Some customers may experience a slight delay in archiving buckets.
It is possible that the archiving period has been extended for some customers.
Jan 30, 14:23 UTC
Identified - An incident is in progress on our public cloud offer.
Please be aware that it is affecting the latency.

Start Time : 23/12/2024 15:00 UTC
Service impact : Some customers may experience a slight delay in archiving buckets.
It is possible that the archiving period has been extended for some customers.
Root cause : This incident is caused by https://public-cloud.status-ovhcloud.com/incidents/trsftrck9n7p

We thank you for your understanding and patience throughout this incident
Jan 20, 11:07 UTC
[GRA11][Public Cloud] - Openstacks API incident notification
Resolved - We would like to inform you that the incident on the Openstacks API has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 07:45 UTC
End time : 12/03/2025 12:03 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 12, 13:11 UTC
Identified - We have determined the origin of the incident affecting our Public Cloud offer in the Openstacks API on the GRA11 region.

Here are some supplementary details :
Start time : 12/03/2025 07:45 UTC
Impacted Service(s) : Openstack APIs on GRA11 are temporarily unavailable.
Instance that operates in the region will continue to work.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 12:07 UTC
Investigating - We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary Availability issues in the Openstacks API on the GRA11 region.

Here is detail for this incident :
Start time : 12/03/2025 07:45 UTC
Impacted Service(s) : Openstack APIs on GRA11 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 12, 11:48 UTC
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