We thank you for your understanding and patience throughout this incident.
Posted Apr 03, 2025 - 12:15 UTC
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : There has been no impact on the creation of new instances on the private network in the specified area since 08:59 UTC. Ongoing Actions : We will continue to monitor this incident for some time.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 03, 2025 - 09:23 UTC
Identified
We are currently experiencing an incident affecting our public cloud offering, which is causing temporary availability issues in the CA/SGP/SYD/MUM and US.
Here is detail for this incident : Start time : 03/04/2025 08:18 UTC Impacted Service(s) : Creation of new instances on the private network in the specified area is affected. Customers Impact : You may experience difficulties creating instances on the private network in the specified area. Root Cause : This incident is caused by this ongoing incident https://customer-service.status-ovhcloud.com/incidents/gdgbptplldh1 Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 03, 2025 - 08:51 UTC
This incident affected: Compute - Instance || SGP (SGP1, SGP2), Compute - Instance || SYD (SYD1, AP-SOUTHEAST-SYD-2), Compute - Instance || BHS (BHS1, BHS3, BHS5), Compute - Instance || USA (US-EAST-VA-1, US-WEST-OR-1), and Compute - Instance || India (AP-SOUTH-MUM-1).