[3AZ-PAR][Public Cloud] - s3 object standard incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Object storage offering has now been resolved.

Here is detail for this incident :
Start time : 01/09/2025 09:00 UTC
End time : 01/09/2025 13:50 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Sep 01, 2025 - 14:27 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The rate of errors is decreasing steadily.
Ongoing Actions : The incident is under investigation and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 01, 2025 - 12:51 UTC

Investigating

We are currently investigating an incident affecting our Object storage offering, which is causing temporary issue in PARIS-3AZ region

Here are some supplementary details :

Start time : 01/09/2025 09:00 UTC
Impacted Service(s) : 503 errors and slowness on s3 object standard for some customers.
Customers Impact : Some customers may encounter 503 errors and slowness on s3 object standard offer in the specified region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 01, 2025 - 10:53 UTC

This incident affected: Storage || Object storage (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C).