[GRA1][Public Cloud] - Compute - Instance Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA1 region has been resolved.

Start time : 11/05/2026 06:26 UTC
End time : 11/05/2026 11:45 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2026 - 12:18 UTC

Identified

We have determined the origin of the issue affecting our Compute - Instance offer in GRA1 regions.

Here are some supplementary details :

Start time : 11/05/2026 06:26 UTC
Impacted Service(s) : Some instances in GRA1 regions are unreachable.
Customers Impact : Customers are temporarily unable to access instances in the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 11, 2026 - 06:40 UTC

This incident affected: Compute - Instance || GRA (GRA1).