OVHcloud Public Cloud Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA9/GRA11][Compute - Instance] - Instances incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 30/07/2025 17:24 UTC
End time : 30/07/2025 19:10 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 30/07/2025 17:24 UTC
End time : 30/07/2025 19:10 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have determined the origin of the incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA9/GRA11 regions.
Here are some supplementary details :
Start time : 30/07/2025 17:24 UTC
Impacted Service(s) : Some instances in the regions GRA9/GRA11 are temporarily unavailable via public network.
Customers Impact : Some customers are temporarily unable to access and use their instances via public network.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 30/07/2025 17:24 UTC
Impacted Service(s) : Some instances in the regions GRA9/GRA11 are temporarily unavailable via public network.
Customers Impact : Some customers are temporarily unable to access and use their instances via public network.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA9/GRA11 regions.
Here are some supplementary details :
Start time : 30/07/2025 17:24 UTC
Impacted Service(s) : Some instances in the regions GRA9/GRA11 are temporarily unavailable via public network.
Customers Impact : Some customers are temporarily unable to access and use their instances via public network.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 30/07/2025 17:24 UTC
Impacted Service(s) : Some instances in the regions GRA9/GRA11 are temporarily unavailable via public network.
Customers Impact : Some customers are temporarily unable to access and use their instances via public network.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || GRA (GRA9, GRA11).