[GLOBAL][Data & Analytics] - Graylog incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Data & Analytics offering, which was causing temporary availability issue in global region has been resolved.

Start time : 05/11/2025 11:30 UTC
End time : 06/11/2025 14:50 UTC
Root cause :A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2025 - 15:55 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2025 - 12:10 UTC

Investigating

We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary availability issue in global region.

Here are some supplementary details :

Start time : 05/11/2025 11:30 UTC
Impacted Service(s) : IAM authentication on Graylog is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to Graylog via IAM.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : Other authentication methods remain operational.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2025 - 10:40 UTC

This incident affected: Data & Analytics || Logs Data Platform (BHS, GRA).