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[EU][Storage] - LocalZones incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on our LocalZones Storage offer in EU except for EU-SOUTH-LZ-MAD and EU-WEST-LZ-BRU has now been resolved.
Here is detail for this incident :
Start time : 11/05/2025 21:00 UTC
End time : 12/05/2025 08:42 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident
Here is detail for this incident :
Start time : 11/05/2025 21:00 UTC
End time : 12/05/2025 08:42 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident
Identified
We have determined the origin of the incident affecting our LocalZones Storage offer in EU except for EU-SOUTH-LZ-MAD and EU-WEST-LZ-BRU.
Here are some supplementary details :
Start time : 11/05/2025 21:00 UTC
Impacted Service(s) : Management of LocalZones VMs is temporarily impacted.
Customers Impact : Customers are temporarily unable to create, stop and start VMs in the specified regions.
Already running VMs are not impacted by the incident.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 11/05/2025 21:00 UTC
Impacted Service(s) : Management of LocalZones VMs is temporarily impacted.
Customers Impact : Customers are temporarily unable to create, stop and start VMs in the specified regions.
Already running VMs are not impacted by the incident.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an incident impacting our LocalZones Storage offer in EU except for EU-SOUTH-LZ-MAD and EU-WEST-LZ-BRU.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: LocalZones || EU-CENTRAL (EU-CENTRAL-LZ-PRG), LocalZones || EU-WEST (EU-WEST-LZ-AMS, EU-WEST-LZ-DLN, EU-WEST-LZ-LUX, EU-WEST-LZ-MNC, EU-WEST-LZ-MRS, EU-WEST-LZ-VIE, EU-WEST-LZ-ZRH), LocalZones || EU-NORTH (EU-NORTH-LZ-OSL, EU-NORTH-LZ-STO), and LocalZones || EU-SOUTH (EU-SOUTH-LZ-LIS, EU-SOUTH-LZ-MIL).