[GRA11][Network] - API Network incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Public Cloud offer has been resolved.

Start time : 09/03/2026 13:30 UTC
End time : 09/03/2026 17:10 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 09, 2026 - 17:12 UTC

Update

We are currently investigating an incident affecting our API Network, which is causing temporary functionality issue in the GRA11 region.

Here are some supplementary details :
Start time : 09/03/2026 13:30 UTC
Impacted Service(s) : API Degraded in GRA11 region
Customers Impact : Customers may experience slow responses or intermittent HTTP 500 errors when performing certain operations through the API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 09, 2026 - 16:26 UTC

Investigating

We are currently experiencing an event affecting our API Network on our Public Cloud offer in GRA11.

Start time : 09/03/2026 13:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 09, 2026 - 16:11 UTC

This incident affected: Network || Private network (vRack) (GRA11), Network || Public network (GRA11), and Network || Load Balancer (GRA11).