We are pleased to inform you that the incident affecting our Data & Analytics offer has been resolved.
Start time : 22/09/2025 11:19 UTC End time : 22/09/2025 12:50 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 22, 2025 - 14:15 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer on the GRA11 region.
Here are some supplementary details :
Start time : 22/09/2025 11:19 UTC Impacted Service(s) : Dataplatform degraded. Customers Impact : Some customers may experience issues while launching jobs on Dataplatform. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 22, 2025 - 12:28 UTC
Investigating
We are currently experiencing an incident affecting our Data & Analytics offer. Start time : 22/09/2025 11:20 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 22, 2025 - 12:10 UTC
This incident affected: Data & Analytics || Data Platform.