[BHS/GRA][Identity, Security & Operations] - Logs Data Platform incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Logs Data Platform service has been resolved.

Start time : 15/07/2026 18:00 UTC
End time : 16/07/2026 13:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 16, 2026 - 13:02 UTC

Investigating

We are currently experiencing an incident affecting our Logs Data Platform service, which is causing temporary availability issues.

Please find the details of this incident below :
Start time : 15/07/2026 18:00 UTC
Impacted Service(s) : The WebSocket connection on Logs Data Platform is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the Logs Data Platform WebSocket connection.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 16, 2026 - 12:03 UTC

This incident affected: Identity, Security & Operations || Logs Data Platform (BHS, GRA).