[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 25/02/2026 18:35 UTC
End time : 26/02/2026 00:00 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 26, 2026 - 20:20 UTC

Update

Update : Our teams remain fully mobilised and continue to work on the incident.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 26, 2026 - 04:06 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams remain fully mobilised and continue to work on the incident.
Ongoing Actions : Remediation actions are still in progress to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 21:33 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :

Start time : 25/02/2026 18:35 UTC
Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA9 and GRA11 region are unreachable.
Customers Impact : Some customers are temporarily unable to access their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 18:58 UTC

Investigating

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA5 - GRA7 - GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 25/02/2026 18:35 UTC
Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA9 and GRA11 region are unreachable.
Customers Impact : Some customers are temporarily unable to access their instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 25, 2026 - 18:55 UTC

This incident affected: Compute - Instance || GRA (GRA5, GRA7, GRA9, GRA11).