[SBG5][Compute - Instance] - Public Cloud Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 20/05/2026 08:54 UTC
End time : 20/05/2026 10:16 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 20, 2026 - 10:36 UTC

Update

Please find below an update on the situation:

Update :
Some Instances are once again reachable.
Our team remains committed to restoring the missing instances as quickly as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 20, 2026 - 09:49 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in SBG5 region.

Here are some supplementary details :

Start time : 20/05/2026 08:54 UTC
Impacted Service(s) : Some instances in the SBG5 region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 20, 2026 - 09:21 UTC

This incident affected: Compute - Instance || SBG (SBG5).