[GRA1/7/11][Storage] - Block Storage incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage in GRA1, GRA7 and GRA11 regions has been resolved.

Start time : 31/03/2026 14:08 UTC
End time : 31/03/2026 18:25 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 18:28 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams implemented a fix and the service is now recovering.
Ongoing Actions : During the recovery, customers may experience slightly reduced performance.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 17:22 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific regions GRA1, GRA7 and GRA11.

Here are some supplementary details :

Start time : 31/03/2026 14:08 UTC
Impacted Service(s) : A low performance is being observed on Block Storage in the specified regions.
Customers Impact : Some customers are facing latency when trying to access and use their Block Storage located in GRA1, GRA7 and GRA11.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 31, 2026 - 14:42 UTC

This incident affected: Storage || Block storage (GRA1, GRA3, GRA7).