[GRA][Network] - Network incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Network has been resolved.

Start time : 13/04/2026 09:25 UTC
End time : 13/04/2026 11:57 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 13, 2026 - 11:58 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most services are available again.
80% are available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 13, 2026 - 11:05 UTC

Investigating

We are currently investigating an incident affecting our Network offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 13/04/2026 09:25 UTC
Impacted Service(s) : For these regions, you might have issues with network connectivity or managing your Public networks. Your existing network configurations remain active.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 13, 2026 - 09:30 UTC

This incident affected: Network || Public network (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11).