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- Partial Outage
- Major Outage
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[GLOBAL][Databases/Data & Analytics] - Service creation disruption notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on our Databases and Data & Analytics offer has now been resolved.
Here is detail for this incident :
Start time : 13/05/2025 11:00 UTC
End time : 13/05/2025 13:30 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 13/05/2025 11:00 UTC
End time : 13/05/2025 13:30 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Identified
We have determined the origin of the incident affecting our Databses and Data & Analytics offer.
Here is detail for this incident :
Start time : 13/05/2025 11:00 UTC
Impacted Service(s) : Service creation slowness.
Customers Impact : Customers are temporarily facing slowness for the creation of services.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 13/05/2025 11:00 UTC
Impacted Service(s) : Service creation slowness.
Customers Impact : Customers are temporarily facing slowness for the creation of services.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Databases offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Data & Analytics || Kafka (BHS, DE, GRA, PAR, SBG, UK, WAW), Databases || Cassandra (BHS, DE, GRA, PAR, SBG, UK, WAW), Data & Analytics || Grafana (BHS, DE, GRA, PAR, SBG, UK, WAW), Data & Analytics || Kafka Connect (BHS, DE, GRA, PAR, SBG, UK, WAW), Data & Analytics || Kafka MirrorMaker (BHS, DE, GRA, PAR, SBG, UK, WAW), Databases || MySQL (BHS, DE, GRA, PAR, SBG, UK, WAW), Data & Analytics || OpenSearch (BHS, DE, GRA, PAR, SBG, UK, WAW), Databases || PostgreSQL (BHS, DE, GRA, PAR, SBG, SGP, SYD, UK, WAW), Databases || Caching (BHS, DE, GRA, PAR, SBG, UK, WAW), Databases || M3 Aggregator (BHS, DE, GRA, PAR, SBG, UK, WAW), Databases || M3DB (BHS, DE, GRA, PAR, SBG, UK, WAW), and Databases || MongoDB (PAR).