[BHS5][Storage] - Ceph volumes incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage offering has been resolved.

Start time : 05/08/2026 17:00 UTC
End time : 06/08/2026 13:05 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 06, 2026 - 13:08 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are still working to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 06, 2026 - 12:15 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific BHS5 region.

Here are some supplementary details :

Start time : 05/08/2026 17:00 UTC
Impacted Service(s) : Some Ceph volumes are experiencing temporary performance degradation in this region.
Customers Impact : Customers may experience performance degradation and reduced data redundancy.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Aug 05, 2026 - 17:32 UTC

This incident affected: Storage || Block storage (BHS5).