[SBG][Public Cloud] - Mongo DB incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 31/07/2025 14:48 UTC
End time : 31/07/2025 20:19 UTC
Root Cause : This incident was caused by : https://network.status-ovhcloud.com/incidents/gcjkdjynqvx3

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 20:20 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by : https://network.status-ovhcloud.com/incidents/gcjkdjynqvx3
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 17:24 UTC

Investigating

We are currently investigating an incident affecting Databases offering, which is causing temporary availability issue in the SBG region.

Here are some supplementary details :

Start time : 31/07/2025 14:48 UTC
Impacted Service(s) : The mongoDB service is temporarily unavailable via the API service. The mongoDB service order is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use mongoDB via the API. The mongoDB order is temporarily unavailable in the SBG region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 31, 2025 - 17:10 UTC

This incident affected: Databases || MongoDB (SBG).