[BHS5][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 20/10/2025 19:34 UTC
End time : 20/10/2025 22:51 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 20, 2025 - 23:12 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is continuing to work on a solution to the issue affecting our Compute - Instance offering.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 20, 2025 - 22:26 UTC

Identified

We have determined the origin of the incident affecting our Compute - Instance offering in the specified region.

Here is detail for this incident :
Start time : 20/10/2025 19:34 UTC
Impacted Service(s) : Some instances in the BHS5 region are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 20, 2025 - 19:46 UTC

This incident affected: Compute - Instance || BHS (BHS5).