[GRA1/3/11][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance in GRA1, GRA3 and GRA11 regions has been resolved.

Start time : 11/11/2025 09:32 UTC
End time : 11/11/2025 15:05 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 11, 2025 - 15:06 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most instances are now operational.
Ongoing Actions : Our team is mobilised and working to fix the remaining ones.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 11, 2025 - 12:06 UTC

Identified

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue on some instances in GRA1, GRA3 and GRA11 regions.

Here are some supplementary details :

Start time : 11/11/2025 09:32 UTC
Impacted Service(s) : Some instances in GRA1, GRA3 and GRA11 regions were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their instances in the specified regions.
Ongoing Actions : Our teams are still investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 11, 2025 - 09:39 UTC

This incident affected: Compute - Instance || GRA (GRA1).