[SBG5/DE1][Compute] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute offer has been resolved.

Start time : 02/09/2025 18:25 UTC
End time : 02/09/2025 20:23 UTC

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 03, 2025 - 15:09 UTC

Monitoring

Service has been fully restored since 02/09/2025 20:23 UTC. Monitoring remains active to ensure long-term stability.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 02, 2025 - 20:59 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : After investigation, only compute in the specified regions is impacted by this issue.
Ongoing Actions : Investigations are still in progress and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 02, 2025 - 20:26 UTC

Investigating

We are currently investigating an incident affecting our Public cloud offering, which is causing temporary functionality issues on compute in SBG5 and DE1 regions.

Start time : 02/09/2025 18:25 UTC
Impacted Service(s) : API responses are unstable in the specified regions.
Customers Impact : Customers may experience latency or errors on compute in the specified regions.
Ongoing Actions : Our teams are investigating and mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 02, 2025 - 19:55 UTC

This incident affected: Compute - Instance || LIM (DE1) and Compute - Instance || SBG (SBG5).