[GRA1][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering in the region GRA1 has been resolved.

Start time : 19/07/2025 22:24 UTC
End time : 20/07/2025 02:20 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 20, 2025 - 02:23 UTC

Investigating

We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA1.

Here is detail for this incident :
Start time : 19/07/2025 21:15 UTC
Impacted Service(s) : Some instances in the region GRA1 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2025 - 21:22 UTC

This incident affected: Compute - Instance || GRA (GRA1).