[GRA][AI & Machine Learning] - AI Deploy/Training/Notebooks incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our AI & Machine Learning offering on AI Deploy, AI Training and AI Notebooks has been resolved.

Start time : 19/07/2026 12:40 UTC
End time : 19/07/2026 14:30 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2026 - 14:31 UTC

Investigating

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 19/07/2026 12:40 UTC
Impacted Service(s) : AI Deploy, AI Training and AI Notebooks are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use models in the specified offers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 19, 2026 - 14:27 UTC

This incident affected: AI & Machine Learning || AI Notebooks (GRA), AI & Machine Learning || AI Training (GRA), and AI & Machine Learning || AI Endpoint.