OVHcloud Public Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[US][Compute - Instance] - API service incident notification
Incident
Report for Public Cloud
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.
Start time : 29/10/2025 14:29 UTC
End time : 29/10/2025 15:08 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 29/10/2025 14:29 UTC
End time : 29/10/2025 15:08 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A service disruption occured due to an unexpected infrastructure malfunction
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : A service disruption occured due to an unexpected infrastructure malfunction
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the US region.
Here are some supplementary details :
Start time : 29/10/2025 14:29 UTC
Impacted Service(s) : The API service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the API service. Running instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 29/10/2025 14:29 UTC
Impacted Service(s) : The API service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the API service. Running instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Compute - Instance API offer.
Start time : 29/10/2025 14:29 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 29/10/2025 14:29 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: LocalZones || US-EAST (US-EAST-LZ-ATL, US-EAST-LZ-CHI, US-EAST-LZ-DAL, US-EAST-LZ-MIA, US-EAST-LZ-NYC) and LocalZones || US-CENTRAL (US-CENTRAL-LZ-SLC, US-CENTRAL-LZ-STL).