[GRA][Compute - Instance] - Compute Instance Incident Notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 09/10/2026 10:23 UTC
End time : 09/10/2026 10:37 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2026 - 12:02 UTC

Update

We are continuing to investigate this issue.

Posted Oct 09, 2026 - 10:41 UTC

Investigating

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA regions.

Here are some supplementary details :

Start time : 09/10/2026 10:23 UTC
Impacted Service(s) : Some instances in the GRA regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 09, 2026 - 10:34 UTC

This incident affected: Compute - Instance || GRA (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11, GRA4).