We would like to inform you that the incident on Private Network (vRack) offer in EU regions has now been resolved. All tasks created during the incident have been completed.
Here is detail for this incident : Start time : 24/06/2025 12:45 UTC End time : 24/06/2025 13:40 UTC Impacted Service(s) : The vRack services have temporarily reached the maximum capacity of the vRack tasks. Customers Impact : Slowdowns in the vRack task processing were experienced. Root Cause : This incident is due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Posted Jun 24, 2025 - 15:43 UTC
Investigating
We are currently experiencing an event affecting our private network (vRack) offer in EU regions. Start time : 24/06/2025 12:45 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.