[GRA3][Storage] - Block storage/cloud volumes incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on the Block storage offer has now been resolved.

Here is detail for this incident :
Start time : 21/04/2025 23:25 UTC
End time : 22/04/2025 00:30 UTC
Root Cause : A service disruption occured due to an unexpected software malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Apr 22, 2025 - 00:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2025 - 00:34 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 22, 2025 - 00:32 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 22, 2025 - 00:30 UTC

Identified

We have determined the origin of the incident affecting our Block Storage offer, in GRA3

Here are some supplementary details :
Start time : 21/04/2025 23:25 UTC
Impacted Service(s) : GRA3 region
Customers Impact : Some Volumes in GRA3 are temporarily unavailable due to a storage malfunction .
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 22, 2025 - 00:29 UTC

Investigating

We are currently experiencing an event affecting our Block Storage offer in GRA3.
Start time : 21/04/2025 23:25 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 22, 2025 - 00:15 UTC

This incident affected: Storage || Block storage (GRA3).