We are pleased to inform you that the incident affecting our has been resolved.
Start time : 29/07/2025 05:40 UTC End time : 29/07/2025 17:55 UTC Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 17:57 UTC
Update
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 14:14 UTC
Update
We are continuing to work on a fix for this issue.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 12:48 UTC
Update
We have determined the origin of the incident affecting our Compute - Instance offering in GRA1/GRA3 regions.
Here is detail for this incident : Start time : 29/07/2025 05:40 UTC Impacted Service(s) : Some instances in the region GRA1/GRA3 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 08:21 UTC
Identified
We have determined the origin of the incident affecting our Compute - Instance offering in GRA1/GRA3 region.
Here is detail for this incident : Start time : 29/07/2025 05:40 UTC Impacted Service(s) : Some instances in the region GRA1/GRA3 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 29, 2025 - 08:13 UTC
This incident affected: Compute - Instance || GRA (GRA1, GRA3).