OVHcloud Public Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU/CA/APAC][Public Cloud] - Keystone API incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on our Public cloud offering, which was causing temporary latency issues in EU/CA/APAC region. has now been resolved.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
End time : 12/03/2025 21:25 UTC
Root cause : A malfunction was detected in a service used by many products.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
End time : 12/03/2025 21:25 UTC
Root cause : A malfunction was detected in a service used by many products.
We thank you for your understanding and patience throughout this incident.
Monitoring
A fix has been implemented, and our teams are actively monitoring the results.
The network traffic has returned to a nominal condition.
We thank you for your patience during the course of this incident.
The network traffic has returned to a nominal condition.
We thank you for your patience during the course of this incident.
Update
Update : The authentication service is temporarily unavailable. Clients attempting to connect to their services on the public cloud offer may encounter an error since 12/03/2025 18:15 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary availability issues in EU/CA/APAC region.
Update : Keystone (authentication) API are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry .
The Managed Private Registry service is operational. Pull and Push are temporarily unavailable.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry - Managed Private Registry.
Customers Impact : Clients using the Keystone API (authentication) are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry for EU/CA/APAC region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update : Keystone (authentication) API are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry .
The Managed Private Registry service is operational. Pull and Push are temporarily unavailable.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry - Managed Private Registry.
Customers Impact : Clients using the Keystone API (authentication) are temporarily unavailable for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer - AI & Machine Learning - Managed Private Registry for EU/CA/APAC region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in EU/CA/APAC region.
Update : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage - Managed Kubernetes Service - Load Balancer and AI & Machine Learning for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in EU/CA/APAC region.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to investigate this issue.
Investigating
We are currently experiencing an incident affecting our Public cloud offering, which is causing temporary latency issues in EU/CA/APAC region.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : Keystone (authentication) API has an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service.
Customers Impact : Clients using the Keystone API (authentication) are temporarily experiencing an increased error response rate for OpenStack - Object Storage and Managed Kubernetes Service for EU/CA/APAC region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Containers & Orchestration || Managed Private Registry (GRA, DE, BHS, VA), Compute - Instance || SGP (SGP1, SGP2), Containers & Orchestration || Managed Kubernetes Service (BHS5, DE1, GRA5, GRA7, GRA9, GRA11, SBG5, SGP1, SYD1, WAW1, UK1), AI & Machine Learning || AI Notebooks (BHS, GRA), Compute - Instance || WAW (WAW1), AI & Machine Learning || AI Deploy (BHS, GRA), Compute - Instance || GRA (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11), Compute - Instance || LIM (DE1), Compute - Instance || SYD (SYD1, AP-SOUTHEAST-SYD-2), Compute - Instance || ERI (UK1), Compute - Instance || BHS (BHS1, BHS3, BHS5), AI & Machine Learning || AI Training (BHS, GRA), Storage || Object storage (BHS, GRA, DE, RBX, SBG, SGP, SYD, UK, WAW, YYZ, LIM, EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), AI & Machine Learning || AI Dashboard, Containers & Orchestration || Load Balancer (BHS5, DE1, GRA5, GRA7, GRA9, GRA11, SBG5, SGP1, SYD1, WAW1, UK1), Storage || Cold Archive (RBX-ARCHIVE), Compute - Instance || RBX (RBX-A), Compute - Instance || India (AP-SOUTH-MUM-1), Compute - Instance || EU-WEST-PAR (EU-WEST-PAR-A, EU-WEST-PAR-B, EU-WEST-PAR-C), and Compute - Instance || SBG (SBG5, SBG7).