[SBG5][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 06/10/2025 23:55 UTC
End time : 07/10/2025 01:49 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2025 - 01:51 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 regions.

Here are some supplementary details :
Start time : 06/10/2025 23:55 UTC
Impacted Service(s) : Some instances in SBG5 regions are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2025 - 00:16 UTC

This incident affected: Compute - Instance || SBG (SBG5).