We are pleased to inform you that the incident affecting our Network has been resolved.
Start time : 20/11/2025 15:14 UTC End time : 20/11/2025 16:06 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 20, 2025 - 16:06 UTC
Investigating
We are currently investigating an incident affecting our Network offering, which is causing temporary latency issue in the GRA3 region.
Here are some supplementary details :
Start time : 20/11/2025 15:14 UTC Impacted Service(s) : API may be slow or responding some errors 500. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 20, 2025 - 15:19 UTC
This incident affected: Network || Public network (GRA3).