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[GRA5/GRA7][Compute - Instance] - Some Instances incident notification
Incident
Report for Public Cloud
Resolved
We had an incident on Compute - Instance offer which has now been resolved.
Here are some supplementary details :
Start time : 04/10/2026 13:36 UTC
End time : 04/10/2026 13:38 UTC
Impacted Service(s) : Some instances in the GRA5 and GRA7 regions were unreachable via public and vRack network.
Customers Impact : Some customers were temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Here are some supplementary details :
Start time : 04/10/2026 13:36 UTC
End time : 04/10/2026 13:38 UTC
Impacted Service(s) : Some instances in the GRA5 and GRA7 regions were unreachable via public and vRack network.
Customers Impact : Some customers were temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
This incident affected: Compute - Instance || GRA (GRA5, GRA7).