[DE1][Public Cloud] - SSL Incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Public Cloud offering on DE1 region has now been resolved.

Here is detail for this incident :
Start time : 09/06/2025 09:30 UTC
End time : 09/06/2025 10:42 UTC
Root Cause : This incident was caused by a software malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Jun 09, 2025 - 10:51 UTC

Investigating

We are currently experiencing an incident affecting our Public Cloud offering on DE1 region.

Here is detail for this incident :
Start time : 09/06/2025 09:30 UTC
Impacted Service(s) : Customer wishing to list or manage Compute and MKS instances may temporarily encounter an SSL 500 error.
There is no impact on instances currently running.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 09, 2025 - 10:00 UTC

This incident affected: Compute - Instance || LIM (DE1) and Containers & Orchestration || Managed Kubernetes Service (DE1).