[GRA5][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute - Instance offering has now been resolved.

Here is detail for this incident :
Start time : 12/11/2025 17:28 UTC
End time : 13/11/2025 01:03 UTC
Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Nov 13, 2025 - 01:11 UTC

Identified

We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA5.

Here is detail for this incident :
Start time : 12/11/2025 17:28 UTC
Impacted Service(s) : Some instances in the GRA5 region are unreachable.
Customers Impact : Customers are temporarily unable to access and use their instances located in the specified region.
Root Cause : This incident is due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2025 - 00:11 UTC

This incident affected: Compute - Instance || GRA (GRA5).