We are pleased to inform you that the incident affecting our has been resolved.
Start time : 14/08/2025 17:25 UTC End time : 14/08/2025 20:43 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 14, 2025 - 20:54 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific LIM3 region.
Here are some supplementary details : Start time : 14/08/2025 17:25 UTC Impacted Service(s) : Some instances in LIM3 region are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 14, 2025 - 18:16 UTC
Investigating
We are currently experiencing an incident affecting our Compute - Instance offer which is causing temporary availability issue on some instances in the LIM3 region.
Start time : 14/08/2025 17:25 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 14, 2025 - 18:02 UTC
This incident affected: Compute - Instance || LIM (DE1).