[SBG5][Public Cloud] - Compute Instance incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident affecting our Compute Instance offering has now been resolved.

Please find the details of this incident below :
Start time : 25/09/2026 18:26 UTC
End time : 25/09/2026 20:24 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Sep 25, 2026 - 20:28 UTC

Identified

We are currently experiencing an incident affecting our Compute Instance offering in the SBG5 region.
The root cause has been identified.

Please find the details of this incident below :
Start time : 25/09/2026 18:26 UTC
Impacted Service(s) : Some instances in the SBG5 region are unavailable.
Customers Impact : Customers are temporarily unable to access their instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 25, 2026 - 19:18 UTC

This incident affected: Compute - Instance || SBG (SBG5).