[BHS1/BHS3/BHS5][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute - Instance offering, which was causing temporary availability issues in the BHS region has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 18:40 UTC
End time : 01/07/2025 20:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 01, 2025 - 21:31 UTC

Identified

We are currently experiencing an incident affecting our Compute - Instance offering, which is causing temporary availability issues in the BHS region.

Here is detail for this incident :
Start time : 01/07/2025 18:40 UTC
Impacted Service(s) : Some instances in BHS1, BHS3, and BHS5 regions may experience some disruptions.
Customers Impact : Customers may experience some disruptions with their instances
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 19:29 UTC

This incident affected: Compute - Instance || BHS (BHS1, BHS3, BHS5).