[GRA11][Block Storage] - Ceph Cluster incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage offering has been resolved.

Start time : 17/10/2025 17:00 UTC
End time : 18/10/2025 17:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 18, 2025 - 19:12 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is continuing to work on a solution to the issue causing degraded performance of our Ceph cluster volumes in GRA11.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 18, 2025 - 16:39 UTC

Investigating

We are currently investigating an incident affecting our Storage offering, which is causing temporary latency issue in region GRA11.

Here are some supplementary details :

Start time : 17/10/2025 17:00 UTC
Impacted Service(s) : The GRA11 Ceph cluster service is experiencing temporarily degraded performance.
Customers Impact : Some customers may temporarily experience degraded performance of their Ceph cluster volumes in GRA11.

Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 18, 2025 - 13:44 UTC

This incident affected: Storage || Block storage (GRA11).