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- Partial Outage
- Major Outage
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[GRA11/GRA7/GRA5][Compute - Instance] - Instance incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on our Compute Instance offer in the specific regions GRA11 GRA7 GRA5 has now been resolved.
Here is detail for this incident :
Start time : 30/05/2025 12:20 UTC
End time : 30/05/2025 16:30 UTC
Root cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 30/05/2025 12:20 UTC
End time : 30/05/2025 16:30 UTC
Root cause : A service disruption occurred due to an unexpected infrastructure failure.
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
We have determined the origin of the incident affecting our Compute - Instance offer on the specific region GRA11 GRA7 GRA5.
Here are some supplementary details :
Start time : 30/05/2025 12:20 UTC
Impacted Service(s) : Some instances in the GRA11 GRA7 GRA5 regions are unreachable.
Customers impact : Some customers cannot use their services in these Gra regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 30/05/2025 12:20 UTC
Impacted Service(s) : Some instances in the GRA11 GRA7 GRA5 regions are unreachable.
Customers impact : Some customers cannot use their services in these Gra regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Compute Instance offer in the specific regions GRA11 GRA7 GRA5.
Start time : 30/05/2025 12:20 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 30/05/2025 12:20 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Containers & Orchestration || Managed Kubernetes Service (GRA5, GRA7, GRA11), Containers & Orchestration || Load Balancer (GRA5, GRA7, GRA11), and Compute - Instance || GRA (GRA5, GRA7, GRA11).