[RBX-ARCHIVE][Storage] - Cold Archive incident notification

Incident Report for Public Cloud

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We are currently catching up on archiving, but we do not have an estimated time frame to share with you at this time.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 01, 2025 - 14:21 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cold archive offer on the specific region.

Here are some supplementary details :

Start time : 07/11/2025 10:00 UTC
Impacted Service(s) : Archiving tasks are temporarily stuck in "Archiving" state.
Customers Impact : Customers are temporarily unable to archive their data.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Nov 20, 2025 - 10:48 UTC

This incident affects: Storage || Cold Archive (RBX-ARCHIVE).