We are pleased to inform you that the incident affecting our Data & Analytics offer has been resolved.
Start time : 20/10/2025 00:00 UTC End time : 20/10/2025 10:30 UTC Root Cause : This incident was caused by an outage from our provider's side.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 20, 2025 - 12:07 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer.
Here are some supplementary details :
Start time : 20/10/2025 00:00 UTC Impacted Service(s) : Jobs, projects, applications, api and superset service are temporarily degraded. Customers Impact : Customers using images on dockerhub may face degradation services with new pods. Root Cause : This incident is caused by an outage from our provider's side. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Oct 20, 2025 - 09:59 UTC
Update
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue with new pods.
Here are some supplementary details :
Start time : 20/10/2025 00:00 UTC Impacted Service(s) : Jobs, projects, applications, api and superset service are temporarily degraded. Customers Impact : Customers using images on dockerhub may face degradation services with new pods. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 20, 2025 - 09:27 UTC
Investigating
We are currently experiencing an event affecting our Data Platform offer.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 20, 2025 - 09:02 UTC
This incident affected: Data & Analytics || Data Platform.