[GRA1][Storage] - Block Storage incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 21/10/2026 09:30 UTC
End time : 21/10/2026 13:25 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 21, 2026 - 13:26 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is still working to resolve the incident, which should be resolved shortly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 21, 2026 - 12:16 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 region.

Here are some supplementary details :

Start time : 21/10/2026 09:30 UTC
Impacted Service(s) : The Block Storage service in the GRA1 region is temporarily experiencing degraded performance.
Customers Impact : Customers may temporarily experience degraded performance on their Block Storage services.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 21, 2026 - 10:37 UTC

This incident affected: Storage || Block storage (GRA1).