[GRA1/3/9/11][Public Cloud] - Instances incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 13/09/2026 09:02 UTC
End time : 13/09/2026 10:06 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 13, 2026 - 10:39 UTC

Identified

We are currently experiencing an incident affecting our Public Cloud offering in the GRA1/3/9/11 regions.
The root cause has been identified.

Please find the details of this incident below :
Start time : 13/09/2026 09:02 UTC
Impacted Service(s) : Some instances in the GRA region are unavailable.
Customers Impact : Customers are temporarily unable to access their instances located on the specified regions.
Root Cause : This incident is caused by an unexpected infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 13, 2026 - 09:24 UTC

This incident affected: Compute - Instance || GRA (GRA1, GRA3, GRA9, GRA11).