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- Operational
- Degraded performance
- Partial Outage
- Major Outage
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[GRA1][Compute - Instance] - Instances incident notification
Incident
Report for Public Cloud
Resolved
We would like to inform you that the incident on our Compute - Instance has now been resolved.
Here is detail for this incident :
Start time : 09/07/2025 03:40 UTC
End time : 09/07/2025 06:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 09/07/2025 03:40 UTC
End time : 09/07/2025 06:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
Identified
We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA1.
Here is detail for this incident :
Start time : 09/07/2025 03:40 UTC
Impacted Service(s) : Some instances in the region GRA1 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 09/07/2025 03:40 UTC
Impacted Service(s) : Some instances in the region GRA1 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA1.
Here is detail for this incident :
Start time : 09/07/2025 03:40 UTC
Impacted Service(s) : Some instances in the region GRA1 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 09/07/2025 03:40 UTC
Impacted Service(s) : Some instances in the region GRA1 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Compute - Instance || GRA (GRA1).