[GRA3][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute offering has now been resolved.

Here is detail for this incident :
Start time : 18/06/2025 01:00 UTC
End time : 18/06/2025 01:59 UTC
Root Cause : This incident was caused by an electrical issue.

Posted Jun 18, 2025 - 02:14 UTC

Identified

We have determined the origin of the incident affecting our Compute offer in GRA region.

Here are some supplementary details :
Start time : 18/06/2025 01:00 UTC
Impacted Service(s) : Some instances are unavailable in the specified region.
Customers Impact : Some customers may experience difficulties accessing their instances in the specified region.
Root Cause : This incident is caused by an electrical issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 18, 2025 - 01:53 UTC

Investigating

We are currently experiencing an event affecting our Compute offer in GRA3 region.
Start time : 18/06/2025 01:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 18, 2025 - 01:22 UTC

This incident affected: Compute - Instance || GRA (GRA3).