[GRA9/11][Compute - Instance] - Instances incident notification

Incident Report for Public Cloud

Update

We would like to assure you that we are actively working to resolve the ongoing incident as quickly as possible.

Our team is fully engaged and committed to restoring normal operations promptly.

Thank you for your patience and understanding.

Posted Jul 02, 2025 - 01:55 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted Jul 02, 2025 - 00:18 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the Instances in Gra9 are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 20:59 UTC

Identified

We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA9/11.

Here is detail for this incident :
Start time : 01/07/2025 11:31 UTC
Impacted Service(s) : Some instances in the region GRA9/11 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 11:48 UTC

This incident affects: Compute - Instance || GRA (GRA9, GRA11).