[BHS1/3/5][Compute - Instance] - Some instances incident notifcation

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Compute - Instance in regions BHS1, BHS3 and BHS5 has been resolved.

Start time : 22/10/2025 14:27 UTC
End time : 22/10/2025 14:50 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 22, 2025 - 16:04 UTC

Monitoring

Service has been fully restored since 22/10/2025 14:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 22/10/2025 14:27 UTC
Impacted Service(s) : Some instances in BHS1, BHS3 and BHS5 regions were unreachable.
Customers Impact : Some customers were temporarily unable to access and use their public cloud instances in the specified regions
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 22, 2025 - 14:58 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :

Start time : 22/10/2025 14:27 UTC
Impacted Service(s) : Some instances in BHS1, BHS3 and BHS5 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their public cloud instances in the specified regions
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Oct 22, 2025 - 14:47 UTC

This incident affected: Compute - Instance || BHS (BHS1, BHS3, BHS5).