[GLOBAL][AI & Machine Learning] - AI Endpoint incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our AI Endpoint has been resolved.

Start time : 07/01/2026 22:31 UTC
End time : 08/01/2026 08:45 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 09:41 UTC

Monitoring

Service has been fully restored since 08/01/2026 08:45 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/01/2026 22:31 UTC
Impacted Service(s) : AI Endpoint was temporarily unavailable.
Customers Impact : Customers were temporarily unable to use AI Endpoint.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 08:51 UTC

Investigating

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue on AI Endpoint .

Here are some supplementary details :

Start time : 07/01/2026 22:31 UTC
Impacted Service(s) : AI Endpoint is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use AI Endpoint.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 08, 2026 - 08:26 UTC

This incident affected: AI & Machine Learning || AI Endpoint.