[GRA11][Network] - Public network incident notification

Incident Report for Public Cloud

Resolved

We are pleased to inform you that the incident affecting our Public network for Public cloud instances in GRA11 has been resolved.

Start time : 12/01/2026 23:53 UTC
End time : 13/01/2026 01:34 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 13, 2026 - 01:38 UTC

Investigating

We are currently investigating an incident affecting our Public network offering, which is causing temporary availability issue in the GRA11 region.

Here are some supplementary details :

Start time : 12/01/2026 23:53 UTC
Impacted Service(s) : Public network of some public cloud instances in GRA11.
Customers Impact : Some customers may face difficulties trying to access their public cloud instances in GRA11 through the public network.
Creation of new public cloud instances is also impacted.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 13, 2026 - 01:00 UTC

This incident affected: Compute - Instance || GRA (GRA11) and Network || Public network (GRA11).