[BHS5][Compute - Instance] - Some instances incident notification

Incident Report for Public Cloud

Resolved

We would like to inform you that the incident on our Compute - Instance offer has now been resolved.

Here is detail for this incident :
Start time : 30/10/2025 09:11 UTC
End time : 30/10/2025 16:40 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Oct 30, 2025 - 16:44 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.

Here are some supplementary details :

Start time : 30/10/2025 09:11 UTC
Impacted Service(s) : Some instances in the BHS5 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 30, 2025 - 10:00 UTC

Investigating

We are currently experiencing an event affecting our Compute - Instance offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 30, 2025 - 09:41 UTC

This incident affected: Compute - Instance || BHS (BHS5).